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Floor & Decor Holdings, Inc. is seeking a highly motivated and customer-focused Sales Floor Associate to join our team. As a Sales Floor Associate, you will play a key role in providing exceptional customer service and support to our customers in finding the perfect products for their projects.
Key Responsibilities- Customer Service: Connect with customers, ask about their projects, recommend our products, and exceed customer expectations when assisting customers.
- Product Knowledge: Maintain a thorough understanding of our products, including features, benefits, and applications.
- Store Maintenance: Maintain the in-stock condition of assigned areas, ensuring they are clean, shoppable, and safe.
- Team Collaboration: Work in cooperation with management and team members to achieve sales goals and provide a positive shopping experience.
- Point of Sale (POS) Operations: Process customers at checkout using the POS system, handle customer refunds and exchanges, and follow established cash, check, and credit card acceptance procedures.
- Merchandising: Create price tags, merchandise signs, stock, tag, and display merchandise to create an attractive and inviting store environment.
- Adaptability: Be available to assist in other areas of the store as needed and work in a fast-paced environment with accuracy.
- Age: Must be 18 years or older.
- Math Skills: Knowledge of basic math skills.
- Customer Service Experience: Customer service experience is required.
- Task Management: Ability to handle multiple tasks and work well under pressure.
While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory RequirementsThe employee is often required to use their hands and fingers to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.