IT Support Specialist

4 weeks ago

South Burlington, Vermont, United States Beta Technologies Full time
Job Title: IT Support Specialist

We are seeking a skilled IT Support Specialist to join our team at Beta Technologies. As an IT Support Specialist, you will be responsible for providing technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.



Key Responsibilities:


  • Provide technical support to employees, including troubleshooting and resolving computer hardware and software issues.
  • Install and configure computer systems, software, and peripherals.
  • Perform routine maintenance tasks, such as updating software and hardware.
  • Document and track technical issues and resolutions.
  • Collaborate with other teams to resolve technical issues and improve overall system performance.


Requirements:


  • Proficiency in troubleshooting across Windows, Mac, and Linux operating systems.
  • Experience in administration and provisioning of user accounts and devices.
  • Exposure to Google Admin, Microsoft Entra, Microsoft Intune, and Apple Business Manager.
  • Strong technical writing skills for creating clear and detailed documentation.


Preferred Qualifications:


  • Experience with Atlassian products like Confluence and Jira.
  • Knowledge of workplace communication tools like Slack, Zoom, Google Meet, and Microsoft Teams.
  • Familiarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and Solidworks.
  • Basic understanding of common scripting in Powershell.
  • Ability to troubleshoot or diagnose network issues.
  • Experience with installing and supporting audio-video equipment.


Work Environment:


  • Capable of lifting up to 50 pounds when necessary.
  • Off-hours work is sometimes required to perform off-hours system maintenance.
  • Occasional travel may be required for on-site support and system installations.


Beta Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



Inclusivity Statement:

At Beta Technologies, we believe that everyone deserves an equal opportunity to succeed. We are committed to creating a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an equal opportunity employer.



Equal Employment Opportunity:

Beta Technologies provides equal employment opportunity to all individuals regardless of their race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, place of birth, citizenship, disability, veteran or military status, health coverage status, HIV status, genetic information, crime victim status, pregnancy or a pregnancy-related condition or any other characteristic protected by state, federal, or local law.



Background Check:

All offers of employment at Beta Technologies are contingent upon favorable results of a thorough background check.



E-Verify Employer:

Beta Technologies is an E-Verify employer.



Contact Information:

Please do not contact us with unsolicited job inquiries. We appreciate your interest in Beta Technologies, but we cannot respond to all inquiries.



Application Instructions:

To apply for this position, please submit your resume and cover letter to our online application portal. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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