Help Desk Support Specialist

3 weeks ago


Beaumont, Texas, United States City of Beaumont, TX Full time
Job Summary

We are seeking a highly skilled and experienced Help Desk Analyst to join our team at the City of Beaumont, TX. As a Help Desk Analyst, you will be responsible for providing technical support to our employees and ensuring that our computer systems and networks are running smoothly.

Key Responsibilities
  • Provide first-level technical support to employees via phone, email, and in-person
  • Diagnose and resolve technical issues with computer hardware, software, and networks
  • Install, configure, and troubleshoot computer systems and peripherals
  • Perform daily backups and maintain system logs
  • Assist with training and mentoring of new help desk personnel
  • Work with vendors to resolve technical issues and improve system performance
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 3 years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Valid driver's license with a good driving record
Working Conditions

This is a full-time position that requires the ability to work Monday through Friday, 7:00 a.m. to 7:00 p.m. On a periodic basis, the employee may be required to work odd hours and weekends. The employee must be able to carry an on-call cell phone once every five weeks.

The City of Beaumont provides equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.



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