IT Support Specialist
6 days ago
We are seeking a highly skilled and experienced Information Technology Support Specialist to join our team at SISL Global. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems and infrastructure are running smoothly and efficiently.
Key Responsibilities:- Deploy laptops and other IT equipment to clients' sites
- Conduct site walks to understand the location of technology and ensure access
- Perform general troubleshooting and support of user applications and hardware faults
- Upload pictures of IT equipment to a shared SharePoint link
- Capture signatures of SPOC on site visit reports
- Minimum 1 year of experience in an IT deskside support role
- Ability to work independently and as part of a team
- Excellent communication and problem-solving skills
- Basic laptop refresh project experience
You will be required to attend a bridge for your entire site visit, interacting with end clients, our program team, and remaining in communication to upload deliverables, etc. You will also be expected to perform site walks and troubleshoot IT issues.
Deliverables:- Completed Excel data sheet
- Pictures of IT equipment at site
All escalations will be directed to the remote bridge line.
Additional Hours and Expenses:Unexpected expenses, such as parking fees, may be paid with a receipt submitted in the Field Nation App. Travel expenses, such as mileage, will not be paid upon completion of a work order. Additional hours will only be paid with prior approval from the Work Order Manager.
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