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Help Desk Analyst I

1 month ago

Beaumont, Texas, United States City of Beaumont, TX Full time
Job Summary

We are seeking a highly skilled and experienced Help Desk Analyst to join our team at the City of Beaumont, TX. As a Help Desk Analyst, you will be responsible for providing technical support to our employees and ensuring that our computer systems and networks are running smoothly.

Key Responsibilities
  • Provide technical support to employees via phone, email, and in-person
  • Diagnose and resolve technical issues with computer hardware and software
  • Install, configure, and maintain computer systems and networks
  • Perform daily backups and maintain system logs
  • Assist with training and onboarding of new employees
  • Work with vendors to resolve technical issues
  • Provide after-hours support for critical systems
Requirements
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in a help desk or technical support role
  • Strong knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment