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Front Desk Representative

2 months ago

Solana Beach, California, United States Remington Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at the Courtyard By Marriott San Diego Del Mar Solana Beach. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations, and managing front office operations.

Key Responsibilities
  • Guest Services: Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
  • Front Office Operations: Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
  • Cash Handling: Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
  • Reservations: Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each.
  • Teamwork: Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Requirements
  • High Work Ethic: High work ethic and self-initiative
  • Varying Schedules: May be required to work varying schedules to include nights, weekends, and holidays
  • Team Player: Someone who enjoys working as and being part of a team that provides great experiences for our Guests

Hourly Pay Rate: $20.00

Location: 717 HIGHWAY 101, SOLANA BEACH, California 92075

About the Location: Just a short walk to the coast, the unique Courtyard By Marriott San Diego Del Mar Solana Beach was designed with work and play in mind. Our Pool and Local Beach are ready for your relaxation and entertainment Enjoy our prime location on the historic Pacific Coast Highway near a variety of attractions including the Del Mar Fairgrounds, the Cedros Avenue Design District, and Fletcher Cove Beach and Family Park.