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Front Office Supervisor Lead
2 months ago
Job Summary:
The Front Office Supervisor is responsible for delivering exceptional guest experiences and ensuring seamless front desk operations at Hyatt House El Segundo. This role requires a customer-focused individual who can prioritize tasks, manage multiple responsibilities, and maintain a positive attitude in a fast-paced environment.
Key Responsibilities:
• Greet and welcome guests, ensuring a warm and friendly demeanor at all times
• Manage front desk operations, including check-in, check-out, and room assignments
• Provide accurate information to guests regarding hotel services, facilities, and local attractions
• Process payments, handle guest complaints, and resolve issues in a professional and courteous manner
• Collaborate with hotel staff to ensure seamless guest experiences and efficient front desk operations
• Maintain accurate records, including guest information, room assignments, and hotel inventory
• Perform other duties as required to ensure the success of the front desk team
Requirements:
• High school diploma or equivalent required; college coursework in hospitality or a related field preferred
• Previous experience in a hotel or hospitality setting; customer service experience a plus
• Excellent communication and interpersonal skills; ability to work effectively in a team environment
• Ability to multitask, prioritize tasks, and manage multiple responsibilities in a fast-paced environment
• Familiarity with hotel software and technology; ability to learn new systems and procedures quickly
What We Offer:
• Competitive salary range: $17.50-$18.00
• Opportunities for professional growth and development in a dynamic and supportive environment
• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays; opportunities for flexible scheduling
