Client Relations Advocate

2 weeks ago

Modesto, California, United States Digital NEST Full time
Position Overview

HOURS PER WEEK: 40 hours per week, 100% FTE

RATE OF PAY: $ per hour, non-exempt

BENEFITS: Comprehensive medical, vision, dental, and life insurance, along with vacation and sick leave, paid federal holidays, and a retirement plan.

ORGANIZATION SIZE: 50+ employees

REPORTS TO: Center Director

LOCATION: On-site position.

ABOUT DIGITAL NEST: Digital NEST is a workforce development center dedicated to empowering youth from working-class and farmworker backgrounds by equipping them with essential technical and professional skills. We are in a phase of growth, expanding our reach across various communities in Northern California.

ROLE SUMMARY: The Community Engagement Specialist will collaborate closely with the leadership team to foster a positive membership experience and meet program and marketing goals. This role is pivotal in creating an inviting atmosphere for all members and ensuring seamless digital check-ins upon arrival.

KEY RESPONSIBILITIES:

Member Engagement (40%):

  • Addressing inquiries from members.
  • Welcoming members and visitors in a friendly and professional manner.
  • Encouraging member participation in activities and events through verbal and electronic communication.
  • Assisting with social media management and communications.
  • Conducting tours for prospective members as needed.
  • Finalizing membership processes and maintaining accurate records.
  • Engaging in self-development to enhance member engagement and customer service skills.

Operational Support (35%):

  • Assisting the Center Manager with room setups for events.
  • Executing facility opening and closing tasks.
  • Supporting program staff with event preparations.
  • Managing the center's scheduling and reservations.
  • Maintaining a clean and welcoming environment.
  • Monitoring facility usage by members.
  • Reporting any issues to appropriate staff promptly.
  • Assisting with procurement of supplies.

Reception Duties (25%):

  • Handling phone inquiries and performing clerical tasks.
  • Utilizing task management tools for tracking responsibilities.
  • Participating in required meetings.
  • Updating program materials for member access.
  • Ensuring accurate member check-in and check-out.
  • Contributing to attendance tracking and reporting.

QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Strong customer service abilities.
  • Proficiency in Microsoft Office, Google Applications, and CRM platforms.
  • Excellent communication skills, both verbal and written.
  • Strong organizational and time management skills.
  • Attention to detail.
  • Experience working with young adults.

REQUIREMENTS:

  • Commitment to the mission of Digital NEST and its core values.
  • Awareness and sensitivity to cultural and social issues.
  • Ability to support diverse communities and individuals.
  • Valid driver's license and ability to pass a background check.
  • Physical capability to perform administrative tasks and lift up to 35 pounds.

NOTE: Employment is contingent upon successful completion of a background check.

BENEFITS: We offer a holistic benefits package that includes:

  • Fully paid medical, dental, vision, and life insurance for employees.
  • Retirement plan with employer matching.
  • Paid vacation and holidays.
  • Paid sick leave.
  • Annual parking permit.

At Digital NEST, we value diverse experiences and perspectives, and we encourage candidates from all backgrounds to apply.

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