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Client Relations Specialist

2 months ago

Modesto, California, United States AGI Fresno Full time

At AGI Fresno, we are dedicated to enhancing the customer journey, reflecting the hospitality sector's dedication to superior service. Our Customer Service Associates are crucial in supporting local communities by providing a wide array of products and services from our valued partners, thus improving brand visibility and community engagement. As a Customer Service Associate, you will be key in crafting and delivering exceptional customer experiences, ensuring that every interaction is characterized by efficiency, empathy, and a friendly demeanor.

In alignment with the principles of the hospitality industry, the main goal of the Customer Service Associate is to not only achieve but surpass company sales objectives while nurturing enduring relationships with our clients' customers. In this position, you will appreciate the significance of personalized service through hospitality, offering customers a customized yet professional experience that distinguishes us from competitors.

Key Responsibilities of the Customer Service Associate include:

  • Gaining comprehensive knowledge of clients' offerings to effectively communicate services and advantages to consumers, addressing their questions to ensure they receive appropriate solutions.
  • Keeping meticulous records of customer interactions, processed transactions, and service timelines.
  • Exhibiting initiative and a proactive attitude, confronting challenges with resilience and determination.
  • Maintaining a positive and professional demeanor, embodying reliability and hospitality towards both customers and team members.
  • Providing mentorship and assistance to a team of Junior Customer Service Representatives.
We are looking for candidates for the Customer Service Associate position who possess:
  • A minimum of a high school diploma.
  • At least one year of experience in Customer Service Representative roles or related fields such as retail or food service.
  • The capability to effectively apply and convey product or service knowledge.
  • A commitment to ongoing learning and training to enhance hospitality skills and improve customer interactions.
  • Strong problem-solving skills and an outgoing personality with a genuine enthusiasm for assisting others.
  • A desire to develop in-person hospitality skills to foster deeper connections.
  • Excellent communication abilities.
As an entry-level role, regardless of your previous experience in the hospitality sector, we will provide thorough training to empower you with the confidence to deliver exceptional customer service. If you are passionate about positively impacting others' lives, you will find a supportive environment within our company culture. We promote a collaborative atmosphere where every Customer Service Associate can enhance their communication, hospitality, and confidence while progressing in their career journey.

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