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Client Relations Specialist

2 months ago

Modesto, California, United States AGI Fresno Full time

At AGI Fresno, we emphasize the importance of customer satisfaction, akin to the dedication found in the hospitality sector. Our Customer Service Associates are essential in connecting with local communities by providing a wide array of products and services from our distinguished partners, thereby boosting brand visibility and community involvement. As a Customer Service Associate, you will be key in crafting and delivering remarkable customer experiences, ensuring that every interaction is characterized by efficiency, empathy, and a friendly demeanor.

In line with the principles of the hospitality industry, the main goal of the Customer Service Associate is to not only achieve but surpass company sales objectives while nurturing enduring relationships with our clients' customers. In this position, you will appreciate the significance of personalized interactions through hospitality, offering customers a customized yet professional experience that distinguishes us from competitors.

Key Responsibilities of the Customer Service Associate include:

  • Gaining in-depth knowledge of clients' products to effectively communicate services and advantages to consumers, addressing their questions to ensure they receive what they truly require.
  • Keeping accurate records of customer interactions, processed orders, and service timelines.
  • Exhibiting initiative and a proactive attitude, confronting challenges with resilience and determination.
  • Maintaining a positive and professional demeanor, embodying reliability and hospitality towards both customers and colleagues.
  • Offering guidance and support to a team of Junior Customer Service Representatives.
We are looking for candidates for the Customer Service Associate role who possess:
  • A minimum of a high school diploma.
  • At least one year of experience in Customer Service Representative roles or related hospitality positions such as retail or restaurants.
  • The capability to apply and convey product or service knowledge effectively.
  • A commitment to ongoing learning and training to enhance hospitality skills and improve customer experiences.
  • Strong problem-solving skills and an outgoing personality with a genuine enthusiasm for assisting others.
  • A desire to develop in-person hospitality skills to foster deeper connections.
  • Excellent communication abilities.
As an entry-level position, regardless of your previous experience in the hospitality field, we will provide thorough training to empower you with the confidence to deliver the highest standard of customer service. If you are passionate about making a positive impact in the lives of others, you will find a supportive environment in our company culture. We cultivate a collaborative atmosphere where every Customer Service Associate can enhance their communication, hospitality, and confidence while progressing in their career journey.