A/V and Technical Support Specialist

4 weeks ago

Colorado Springs, Colorado, United States Jacobs Full time
About the Role

We are seeking a highly skilled A/V and Technical Support Specialist to join our team at Jacobs. As a key member of our operations team, you will play a critical role in supporting the North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Key Responsibilities
  • Perform ITW/AA Organizational-Level computer hardware maintenance/preventative maintenance inspections (install/replace/integrate) on system equipment (hard-drives, printers, clients, etc.).
  • Install, configure, verify, and operate the VDS, surveillance, and all associated equipment (routers, switches, etc.), Cheyenne Mountain Cable TV System consisting of several channels and broadcasts throughout the complex (including several buildings outside the complex).
  • Install, configure, verify, (routers, switches, etc.) and operate the Intrusion Detection System (IDS)/surveillance cameras external/internal to the facility, Vindicator Systems, and the Mobile VTCs, along with reporting circuit outages.
  • Work under immediate supervision and achieve technical guidance, as required, from the Project Manager.
  • Perform installation, removal, configuration, and operation of voice and/or non-voice communications systems including intercom and public address systems, alarm systems, teletype equipment, and terminal and communications equipment, including line drivers.
  • Run cables, key cables, or house wire to all video/alarm equipment, terminal connectors, lugs, pins, or screws, associated with video/alarm equipment and/or terminating equipment for non-voice circuits.
  • Route calls, transfer information, and handle administrative duties.
  • Complete various tasks such as typing, checking, and recording information.
Requirements
  • Clearance – Active Top Secret with SCI eligibility.
  • Certification - DoD 8570 IAT II certification (e.g., Security+ CE).
  • 1 year of directly related experience.
  • Experience performing computer hardware maintenance/preventative maintenance.
  • Experience with operating and maintaining (infrastructure) A/V Intrusion Detection equipment.
  • Experience with operating and maintaining video equipment.
  • Must be able to complete work that requires climbing, working at heights, and in small, confined spaces such as under raised floors, inside closets, and server racks.
  • Must be able to complete work that requires sitting, stooping, kneeling, or crouching for long periods.
  • Must be able to work in noisy areas with hotter and colder temperatures than standard office environmental conditions.
  • Must be able to complete work that requires lifting and transporting equipment up to 50 pounds.
Desired Requirements
  • Experience with the Vindicator Intrusion Detection Systems.
  • Experience with the Crestron configuration and programming.
  • Background in operations planning, work order management, and automated outage-reporting tools in a "real-time" support environment.
What We Offer

We offer a competitive salary of $55,000 - $70,000 annually, depending on experience, education, and any certifications that are directly related to the position. Additionally, we provide a comprehensive benefits package, including flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.

This position is expected to pay $55,000 - $70,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future.

#cjpost

The position for which you are applying requires a US Department of Defense security clearance. This is to advise you that if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country.

Essential Functions:

Communication

  • Will need to have excellent verbal and written communication skills.

Work Environment

  • Work will be performed inside a large facility.
  • Work environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
  • Work assignments vary based on client requirements.
  • Outside work may include various environmental conditions including hot, dusty, cold, icy, and windy climates.

Physical Requirements

  • Position will require extended periods of sitting while on PC/laptop or phone.
  • Position will require climbing, working at heights, and in small, confined spaces such as under raised floors, inside closets, and server racks.
  • Position will require sitting, stooping, kneeling, and/or crouching for long periods.
  • Position will require work in noisy areas with hotter and colder temperatures than standard office environmental conditions.
  • Position will require lifting and/or transporting equipment weighing up to 50 pounds.
  • There is a possibility that due to parking availability and the location of work, traveling moderate to long distances may be required.

Equipment and Machines

  • General office equipment, which includes telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
  • Servers, switches, routers, and other computer equipment that supports the network environment.
  • Operating hand tools, power tools, ladders, and test equipment.

Attendance

  • Regular attendance following the established work schedule is mandatory.
  • It is important to be able to work any shift/designated hours required.
  • You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work.
  • You may be asked to continue performance in support of a war, contingency, or exercise.

Travel

  • Commuting between locations may be required daily (~30-minute drive).
  • May require operating motor vehicles for commuting between locations.

Other Essential Functions

  • Candidate must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace.
  • Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment.
  • Grooming and dress are usually business casual but dependent on the client's standards. Must not pose a safety hazard to employees working in the same general area.

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