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E-commerce Coordinator

2 months ago

Long Beach, California, United States The Salvation Army Full time

JOB TITLE:
E-

COMMERCE COORDINATOR

DEPARTMENT:

RETAIL OPERATIONS

STATUS:
FULL-

TIME

SUPERVISOR:
E-COMMERCE SUPERVISOR or

BUSINESS MANAGER

GENERAL OVERVIEW:
The Salvation Army is a global organization dedicated to serving the community through its evangelical mission, rooted in the teachings of the Bible. Our commitment is to share the Gospel of Jesus Christ while addressing human needs without bias.

Our objective is to spread the message of hope and support those in need.


POSITION SUMMARY:
The E-commerce Coordinator will play a crucial role in enhancing our online product offerings and improving content for better visibility and sales performance.

KEY RESPONSIBILITIES:

  • Develop and enhance product listings on our e-commerce platform.
  • Implement best practices for titles, descriptions, images, and other relevant content to boost visibility and conversion rates.
  • Identify strategic opportunities to expand the range of merchandise available online.
  • Analyze sales data and customer feedback regularly to pinpoint areas for enhancement and growth.
  • Utilize data-driven insights to refine product listings and suggest new product introductions.
  • Select high-quality merchandise from the Center/Store for online sale.
  • Capture and present merchandise in an appealing and informative manner.
  • Continuously evaluate and enhance the online shopping experience to improve customer satisfaction.
  • Achieve daily posting quotas and meet weekly and monthly sales targets set by the Supervisor.
  • Exhibit efficiency, accuracy, and high productivity through effective workload management.
  • Show a willingness to learn new skills and advance within the organization.
  • Collaborate actively with the District Sales Manager, Operations Manager, and team members in the daily operations of the e-commerce business.

REQUIREMENTS:

  • High School Diploma or equivalent.
  • Strong verbal and written communication skills in English.
  • Proficient in computer and technology skills, particularly with Windows Operating Systems (10 or higher) and Microsoft Office Programs (Word, Excel, etc.).
  • Familiarity with online selling platforms and proficiency in Photoshop is preferred.
  • Strong analytical abilities and experience with analytic tools.
  • Understanding of SEO best practices.
  • Ability to work collaboratively in a team setting.
  • Capacity to work independently with minimal supervision.
  • Ability to manage multiple tasks under pressure.
  • Typing speed of at least 40 words per minute.
  • Experience in identifying high-quality and designer brand merchandise.
  • Minimum of 2-4 years of customer service and/or retail experience.

PHYSICAL DEMANDS:

  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
  • Capability to grasp, push, pull, and move heavy objects such as furniture, packages, and other bulk items.
  • Ability to lift or move up to 50 lbs.
  • Ability to perform various repetitive motion tasks.
  • Specific vision abilities required for this position include close vision due to extensive computer work.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.

The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.