Automotive Service Consultant
1 week ago
POSITION SUMMARY
The Automotive Service Consultant plays a crucial role in coordinating service appointments and recommending necessary maintenance to clients.
KEY RESPONSIBILITIES
- Welcome clients promptly and courteously, assessing their vehicle concerns effectively.
- Provide guidance on vehicle upkeep and emphasize the importance of adhering to manufacturer maintenance guidelines.
- If further repairs are required, clearly outline the specifics to clients, including any additional costs and time estimates.
- Monitor the status of each service order throughout the day, keeping clients informed of any changes to the initial estimates or timelines.
- Manage phone inquiries regarding ongoing services and appointments, ensuring timely responses. Deliver vehicles to clients and address any inquiries they may have.
ESSENTIAL QUALIFICATIONS
- Basic understanding of automotive mechanics.
- Previous sales experience is advantageous.
- Strong verbal and written communication abilities.
ADDITIONAL REQUIREMENTS
· Familiarity with the tools, techniques, and materials utilized in vehicle maintenance and repair.
· Proficient in the use and upkeep of various hand tools, shop equipment, and automotive diagnostic tools.
· Comprehension of fundamental automotive repair and servicing techniques.
· Capability to follow both verbal and written instructions with precision.
· Eagerness to embrace new automotive technologies.
· Ability to foster and maintain positive working relationships with colleagues and clients.
· Conduct thorough daily record-keeping and reporting.
· Skillfully manage multiple tasks, prioritize effectively, and meet deadlines.
· Collaborate in a team-oriented environment to achieve shared objectives.
ADDITIONAL QUALIFICATIONS
Must possess and uphold a valid driver's license with a satisfactory driving record.
Must be at least 21 years of age.
Must successfully complete a drug screening test.
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