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Automotive Service Consultant
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Gillman Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.
Key Responsibilities:
- Greet and Engage with Customers: Provide a warm and welcoming experience for our customers, ensuring they feel valued and respected.
- Communicate Effectively: Clearly translate repair needs to our service technicians, ensuring accurate and efficient repairs.
- Upsell and Cross-Sell Services: Offer additional services and products to our customers, using a consultative approach to meet their needs.
- Provide Accurate Estimates: Offer detailed and accurate repair estimates, ensuring our customers understand the work required and the associated costs.
- Inspect and Review Work: Conduct quality inspections to ensure all work is completed to our high standards.
- Notify Customers: Keep our customers informed of the status of their vehicle, ensuring they are aware of any issues or delays.
- Review and Explain Repairs: Clearly explain the repairs and associated costs to our customers, addressing any questions or concerns they may have.
- Handle Customer Concerns: Address any minor customer concerns or complaints in a professional and courteous manner.
- Maintain CSI Scores: Work closely with our Service Manager to maintain high Customer Satisfaction Index (CSI) scores, ensuring our customers are consistently satisfied with their experience.
Requirements:
- Eligibility to Work in the US: Must be eligible to work in the United States.
- Pre-Employment Screening: Must pass a pre-employment screening, including a Motor Vehicle Record (MVR) check, drug test, and criminal background check.
About Us:
Gillman Automotive Group is a family-owned and operated group of automobile dealerships with over 80 years of success. We are committed to providing exceptional customer service and support, and we are seeking a highly skilled and customer-focused Service Advisor to join our team.
