Technical Support Representative
4 hours ago
We are seeking a highly skilled Technical Support Representative to join our team at Heartland. As a Technical Support Representative, you will provide first-tier support for retail stores and restaurants using Heartland's point-of-sale software solutions.
Responsibilities include resolving end-user issues through step-by-step instructions related to hardware, software, and networking support. You will also field incoming support requests submitted through phone calls, emails, or online chat rooms, and log all support requests and escalations in our ticketing system.
Requirements include at least 1 year of customer service experience, preferably in a call center environment, and intermediate computer skills, including email, internet, Microsoft Windows programs, and Office applications. A+ or Network+ certifications are also desirable.
We offer a competitive salary and a comprehensive benefits package to qualifying employees. Heartland is an equal opportunity employer and welcomes diverse backgrounds and perspectives.
Key Responsibilities:
- Provide first-tier support for retail stores and restaurants using Heartland's point-of-sale software solutions.
- Resolve end-user issues through step-by-step instructions related to hardware, software, and networking support.
- Field incoming support requests submitted through phone calls, emails, or online chat rooms.
- Log all support requests and escalations in our ticketing system.
Qualifications:
- At least 1 year of customer service experience, preferably in a call center environment.
- Intermediate computer skills, including email, internet, Microsoft Windows programs, and Office applications.
- A+ or Network+ certifications are also desirable.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Equal opportunity employer.
- Diverse backgrounds and perspectives welcome.
-
Technical Service Representative
1 week ago
Jeffersonville, Indiana, United States Sherwin-Williams Full timeJob SummaryWe are seeking a highly skilled Technical Service Representative to join our team at Sherwin-Williams. As a Technical Service Representative, you will be responsible for providing technical support to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance on product use,...
-
Technical Support Specialist
2 weeks ago
Jeffersonville, Indiana, United States Heartland Payment Systems Full timeJob SummaryWe are seeking a skilled Technical Support Representative to join our team at Heartland Payment Systems. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our end-users and enterprise applications.Key ResponsibilitiesResolve technical issues related to hardware, software, and...
-
Technical Support Specialist
1 day ago
Jeffersonville, Indiana, United States Heartland Payment Systems Full timeJob SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Heartland Payment Systems.Key ResponsibilitiesProvide technical support to the end-user community and associated enterprise applicationsResolve issues related to network connectivity, desktop infrastructure, operating systems, software, hardware, and...
-
Technical Service Representative
2 weeks ago
Jeffersonville, Indiana, United States Sherwin-Williams Full timeJob SummaryWe are seeking a highly skilled Technical Service Representative to join our team at Sherwin-Williams. As a Technical Service Representative, you will provide technical support to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance to customers on product(s) use, training...
-
Technical Support Specialist
7 days ago
Jeffersonville, Indiana, United States Heartland, a Global Payments company Full timeRole SummaryAs a Technical Support Representative at Heartland, a Global Payments Company, you will play a vital role in providing exceptional technical support to our end-users and associated enterprise applications. Your primary responsibility will be to resolve technical issues through multiple communication channels, ensuring timely resolution and...
-
Technical Support Specialist
2 weeks ago
Jeffersonville, Indiana, United States Global Payments, Inc. Full timeAbout This RoleGlobal Payments, Inc. is seeking a skilled Technical Support Representative to join our dynamic team. As a key member of our IT department, you will play a vital role in providing top-notch technical support to our end-users and associated enterprise applications.Key ResponsibilitiesManage incoming request queues for service via our IT Service...
-
POS Support Representative
4 weeks ago
Jeffersonville, Indiana, United States TSYS Full timePosition OverviewThe role of the Technical Customer Service Representative involves assisting clients and merchants with technical support inquiries related to point of service (POS) systems. This includes addressing issues with card processing terminals and providing consistent solutions by leveraging established documentation and protocols.Key...
-
Customer Service Representative
2 weeks ago
Jeffersonville, Indiana, United States TSYS Full timeCustomer Service RepresentativeAt TSYS, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for resolving technical issues and providing exceptional service to our clients.Key Responsibilities:Resolve client and merchant technical support issues related to point of...
-
Customer Service Representative
3 weeks ago
Jeffersonville, Indiana, United States Heartland Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all interactions.Key ResponsibilitiesRespond to customer...
-
Customer Service Representative
2 weeks ago
Jeffersonville, Indiana, United States TSYS Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at TSYS. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving payment and account-related issues, and maintaining a high level of product knowledge.Key...
-
Bilingual Customer Service Representative
3 weeks ago
Jeffersonville, Indiana, United States Heartland Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Heartland Hire. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and customers, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer...
-
Bilingual Customer Service Representative
1 week ago
Jeffersonville, Indiana, United States Heartland Hire Full timeCustomer Service Representative - BilingualAt Heartland, we're committed to providing exceptional customer experiences. As a Bilingual Customer Service Representative, you'll play a vital role in delivering top-notch support to our clients. Your fluency in Spanish and English will enable you to effectively communicate with customers, resolve issues, and...
-
Jeffersonville, Indiana, United States Apple Full timeRole OverviewApple is seeking an experienced engineer to support AppleCare's repair processes. In this role, you will be responsible for introducing, qualifying, and improving service processes in high-volume repair sites. You will partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a repair site, supporting...
-
Jeffersonville, Indiana, United States Apple Full timeJob SummaryApple is seeking an experienced engineer to support AppleCare's repair processes. In this role, you will be responsible for introducing, qualifying, and improving service processes in high-volume repair sites. You will partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a repair site, supporting a...
-
Jeffersonville, Indiana, United States Apple Full timeJob SummaryApple is seeking an experienced engineer to support AppleCare's repair processes. In this role, you will be responsible for introducing, qualifying, and improving service processes in high-volume repair sites. You will partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a repair site, supporting a...
-
Bilingual Customer Service Representative
3 weeks ago
Jeffersonville, Indiana, United States Heartland Hire Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Heartland Hire. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and customers, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer...
-
Customer Service Representative
2 weeks ago
Jeffersonville, Indiana, United States Heartland Hire Full timeCustomer Service AdvocateAt Heartland, we're dedicated to providing exceptional customer experiences that drive business growth and prosperity. As a Customer Service Advocate, you'll play a vital role in delivering top-notch support to our clients, ensuring their needs are met with precision and care.Key Responsibilities:Respond to customer inquiries via...
-
Customer Service Representative
2 weeks ago
Jeffersonville, Indiana, United States Heartland Hire Full timeCustomer Service AdvocateAt Heartland, we're dedicated to providing exceptional customer experiences that drive business growth and prosperity. As a Customer Service Advocate, you'll play a vital role in delivering top-notch support to our clients, ensuring their needs are met with precision and care.Key Responsibilities:Respond to customer inquiries via...
-
Environmental Health Specialist
2 weeks ago
Jeffersonville, Indiana, United States Advantage Technical Full time{"title": "Environmental Health Specialist", "content": "Job SummaryAt Advantage Technical, we are seeking an Environmental Health Specialist to support our on-site EHS functions and safety program development. The successful candidate will be responsible for conducting audits to assess compliance with government safety regulations and company policies, as...
-
Client Support Specialist
4 weeks ago
Jeffersonville, Indiana, United States MAXIMUS Full timeOverview Job TitleCustomer Service RepresentativeLocationRemoteEmployment TypeFull-time Role & Responsibilities Maximus is currently seeking a **Customer Service Representative** specializing in **Eligibility Services**. This position involves managing a high volume of inbound inquiries related to various assistance programs, including Medicaid, SNAP, and...