Service Manufacturing Engineering Technical Program Manager

4 days ago

Jeffersonville, Indiana, United States Apple Full time
Job Summary

Apple is seeking an experienced engineer to support AppleCare's repair processes. In this role, you will be responsible for introducing, qualifying, and improving service processes in high-volume repair sites. You will partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a repair site, supporting a best-in-class customer experience to work towards product solutions, increase repair efficiency, and control product quality.

Key Responsibilities

- Be an advocate for the customer, making sure that their needs are represented across all divisions of the company.
- Lead all site technical process performance and critical metrics, including test, inspection, quality, and repair processes.
- Investigate site technical issues, from identification and root cause to a working solution.
- Lead DOE cycles and development builds, repair line and process qualification.
- Maintain and document globally consistent processes.
- Implement and validate process changes.
- Find opportunities for process and quality improvement.
- Support investigation and resolution of critical issues by channel, escalation, and executive teams.

Requirements

- BS/MS in engineering field (manufacturing, industrial, or mechanical preferred).
- 5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing environment.
- Exceptional focus on the customer experience.
- Provides direction, mentorship, and resources to other engineering groups and project leaders as well as factory technicians.
- Ability to work independently.
- Solid understanding of failure analysis processes, tools, and techniques for consumer electronics preferred.
- Experience in root cause analysis and corrective action plan development and execution.
- Ability to multi-task and lead meaningful priorities in a data-driven and results-oriented manner.
- Excellent verbal and written communication skills.
- Experienced in documenting operating procedures and technical guidance.
- Solid understanding of statistics, and experience using quality methodologies such as design of experiments, statistical process control, sampling strategies, FMEA, and GR&R/CPK.
- Experience defining Incoming Quality Control (IQC), Outgoing Quality Control (OQC), and field quality performance data to drive quality and efficiency improvements.

Preferred Qualifications

- Solid understanding of any of the following systems: Agile, SAP, Tableau, JMP, and shop floor systems knowledge is a plus.
- Lean manufacturing training or experience preferred.
- Engineering experience in high-volume manufacturing.
- OEM management in a technical capacity.
- 10+ years experience of industrial, manufacturing, process, or quality engineering in high-volume consumer electronics manufacturing environment.

About Apple

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

  • Service Manufacturing Engineering Technical Program Manager

    2 weeks ago

    Jeffersonville, Indiana, United States Apple Full time

    Role OverviewApple is seeking an experienced engineer to support AppleCare's repair processes. In this role, you will be responsible for introducing, qualifying, and improving service processes in high-volume repair sites. You will partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a repair site, supporting...

  • Service Manufacturing Engineering Technical Program Manager

    1 week ago

    Jeffersonville, Indiana, United States Apple Full time

    Job SummaryApple is seeking an experienced engineer to support AppleCare's repair processes. In this role, you will be responsible for introducing, qualifying, and improving service processes in high-volume repair sites. You will partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a repair site, supporting a...

  • Program/Account Manager

    19 hours ago

    Jeffersonville, Indiana, United States Path Engineering Full time

    Job Title: Program/Account ManagerAt Path Engineering, we are seeking a highly skilled Program/Account Manager to lead and manage customer accounts and projects in a manufacturing environment, with a focus on injection molding.Key Responsibilities:Lead and manage customer accounts and projects, ensuring timely delivery and high-quality results.Maintain...

  • Program Manager

    6 days ago

    Jeffersonville, Indiana, United States Revere Plastics Systems Full time

    Job OverviewWe are seeking a highly skilled Program/Account Manager to join our team at Revere Plastics Systems. The ideal candidate will have a strong background in injection molding and experience in managing customer accounts and projects in a manufacturing environment.Key ResponsibilitiesLead regular reviews with management to ensure alignment with...

  • Manufacturing Process Engineer

    7 hours ago

    Jeffersonville, Indiana, United States Autoneum Full time

    Job OverviewAutoneum is seeking a highly skilled Manufacturing Process Engineer to join our team. As a key member of our production team, you will be responsible for developing and implementing efficient manufacturing processes to meet the needs of our customers.Key Responsibilities:Design and develop manufacturing processes to improve efficiency and reduce...

  • Electrical Engineer

    2 weeks ago

    Jeffersonville, Indiana, United States Cindavi Full time

    Job Summary:The Electrical Engineer - Technical Lead will serve as a key technical resource for the electrical engineering department at Cindavi, reporting directly to the Department Manager and indirectly to the Engineering Manager. This role is responsible for managing and improving preventative maintenance (PM) programs, collaborating with various teams...

  • **Manufacturing Inspection Engineer**

    2 weeks ago

    Jeffersonville, Indiana, United States Rose International Full time

    About the Role:We are seeking a highly skilled Manufacturing Inspection Engineer to join our team at Rose International. As a key member of our production team, you will be responsible for establishing, managing, and improving inspection systems to support our overall production plan.Key Responsibilities:Utilize data analysis and Plan-Do-Check-Act (PDCA) to...

  • Program/Account Manager

    3 weeks ago

    Jeffersonville, Indiana, United States Revere Plastics Systems Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Program/Account Manager to lead our customer account management and program execution efforts at Revere Plastics Systems. The ideal candidate will have a strong background in injection molding and experience in managing customer accounts and projects in a manufacturing environment.Key...

  • Manufacturing Team Lead

    3 weeks ago

    Jeffersonville, Indiana, United States Path Engineering Full time

    Job SummaryAs a Production Supervisor at Path Engineering, you will oversee and manage a team of production employees, ensuring compliance with all safety, quality, and quantity standards. Your role will involve training and managing team members, overseeing daily workflow, providing performance evaluations, and troubleshooting issues promptly and...

  • Manufacturing Operations Supervisor

    3 weeks ago

    Jeffersonville, Indiana, United States Path Engineering Full time

    Job Summary:As a Production Supervisor at Path Engineering, you will oversee and manage a team of production employees, ensuring compliance with all safety, quality, and quantity standards. This role involves training and managing team members, overseeing daily workflow, providing performance evaluations, and troubleshooting issues promptly and...

  • Production Engineering Manager

    4 weeks ago

    Jeffersonville, Indiana, United States voestalpine Roll Forming Corporation Full time

    Manufacturing Process EngineerWe are a leading manufacturer of custom roll formed metal components, recognized for our commitment to excellence. Currently, we are seeking a skilled manufacturing process engineer to join our team and contribute to our facility's growth. If you have a passion for developing efficient manufacturing processes and collaborating...

  • Manufacturing Technician

    1 week ago

    Jeffersonville, Indiana, United States Path Engineering Full time

    Path Engineering**Job Summary**Path Engineering is seeking a skilled Production Operator to join our team. As a key member of our production line, you will be responsible for managing machine setups, troubleshooting mechanical issues, and overseeing packaging processes.**Key Responsibilities**• Manage machine setups for production runs• Troubleshoot...

  • Electrical and Controls Engineer

    4 hours ago

    Jeffersonville, Indiana, United States Manpower Engineering Full time

    Job Title: Electrical and Controls EngineerWe are seeking an experienced Electrical and Controls Engineer to join our team at Manpower Engineering. As an Electrical and Controls Engineer, you will be responsible for developing control systems, continuous process improvements, and other support functions.Key Responsibilities:Develop control systems and...

  • Automation Specialist

    2 days ago

    Jeffersonville, Indiana, United States Rise Technical Full time

    Electrical Systems Engineer OpportunityWe are seeking an experienced Electrical Systems Engineer to join our team at Rise Technical Recruitment. As an Electrical Systems Engineer, you will be responsible for troubleshooting and maintaining bespoke electrical machinery, working closely with production and electrical teams.Key Responsibilities:Troubleshooting...

  • Technical Service Representative

    1 week ago

    Jeffersonville, Indiana, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly skilled Technical Service Representative to join our team at Sherwin-Williams. As a Technical Service Representative, you will be responsible for providing technical support to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance on product use,...

  • Manufacturing Process Specialist

    4 weeks ago

    Jeffersonville, Indiana, United States voestalpine Roll Forming Corporation Full time

    Key ResponsibilitiesWe are seeking a skilled professional to drive our facility's growth by developing and implementing efficient manufacturing processes.Key Responsibilities:Develop and implement manufacturing processes to optimize production efficiencyReview product designs for compliance with industry standardsCoordinate technical developments to improve...

  • Finance Manager

    7 days ago

    Jeffersonville, Indiana, United States Dover Corporation Full time

    Job Title: Finance Manager - Manufacturing SiteDover Precision Components is seeking an experienced Finance Manager to join our team at our manufacturing site in Jeffersonville, IN. As a key member of our finance team, you will be responsible for providing financial leadership and guidance to support the site's business objectives.Key...

  • Technical Service Representative

    2 weeks ago

    Jeffersonville, Indiana, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly skilled Technical Service Representative to join our team at Sherwin-Williams. As a Technical Service Representative, you will provide technical support to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance to customers on product(s) use, training...

  • Production Operator II

    2 weeks ago

    Jeffersonville, Indiana, United States Path Engineering Full time

    Job SummaryWe are seeking a skilled Production Operator II to join our team at Path Engineering. As a key member of our production team, you will be responsible for ensuring the efficient and safe operation of our manufacturing processes.Key ResponsibilitiesOperate and Maintain Production Equipment: Ensure that all production equipment is properly maintained...

  • Electronics Technician

    3 weeks ago

    Jeffersonville, Indiana, United States voestalpine Roll Forming Full time

    Job SummaryWe are seeking a skilled Electronics Technician to join our team at voestalpine Roll Forming Corporation. As an Electronics Technician, you will be responsible for installing, maintaining, troubleshooting, and repairing electrical and electronic equipment and integrated systems throughout the company.Key ResponsibilitiesApply advanced...