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Customer Service Representative
2 months ago
At Heartland, we're dedicated to providing exceptional customer experiences that drive business growth and prosperity. As a Customer Service Advocate, you'll play a vital role in delivering top-notch support to our clients, ensuring their needs are met with precision and care.
Key Responsibilities:- Respond to customer inquiries via phone, email, SMS, and chat, providing timely and effective solutions to their concerns.
- Analyze customer service needs and communicate with technical/service departments to resolve issues.
- Enter required data into client-provided systems and databases, maintaining accurate records and ensuring seamless transactions.
- Escalate unresolved customer grievances and requests to more experienced representatives or designated departments for further investigation and resolution.
- Typically no relevant experience required.
- Ability to navigate computerized data entry systems and other relevant applications.
- Strong communication and problem-solving skills, with a focus on delivering exceptional customer experiences.
Heartland is a financial technology company dedicated to providing fast, simple, and secure payment processing and payroll services. We serve nearly every industry, and our guiding principles are innovation, quality, customer care, security, and transparency. We're proud to help businesses prosper through creative solutions, customer advocacy, and unmatched service.
