Technical Support Specialist

2 days ago


Jeffersonville, Indiana, United States Heartland, a Global Payments company Full time
Role Summary

As a Technical Support Representative at Heartland, a Global Payments Company, you will play a vital role in providing exceptional technical support to our end-users and associated enterprise applications. Your primary responsibility will be to resolve technical issues through multiple communication channels, ensuring timely resolution and prioritization of work based on severity.

Key Responsibilities
  • Manage incoming request queues for service via ITSM system
  • Investigate and respond to all support requests by following documented process and procedure
  • Responsible for timely resolution of issues and prioritization of work based on severity
  • Assist with maintaining the functionality and efficiency of computer and user objects in Active Directory
  • Prepare desktops and laptops by imaging devices in preparation for deployment and test them for proper operation
  • Ensure physical and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with application servers, print servers, etc.
  • Set-up and configure appropriate hardware and software for new team members
  • Respond to technical issues including desktop/laptop hardware, peripheral equipment, Operating Systems and/or installed software and follows through to appropriate resolution
  • Begins to service issues related to mobile devices
  • Delivers replacement equipment
  • Update Asset Management systems with computer hardware and user details, as appropriate
Requirements
  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required
  • Preferred Qualifications: Experience providing technical support to end users on various devices, operating systems and peripherals preferred. Experience in an Enterprise IT group preferred
What We Offer

Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.



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