Regional Automotive Technical Consultant

2 weeks ago


Cincinnati, Ohio, United States Toyota Full time

Overview

About Us

At Toyota, we pride ourselves on fostering a collaborative and respectful environment where innovation thrives. As a globally recognized leader in mobility solutions, we are committed to enhancing lives through high-quality products and services. We seek diverse and talented individuals who are eager to contribute to our mission of excellence.

Please note that Toyota does not provide sponsorship for employment-based visas or work authorization for this position.

Position Summary

Toyota's Cincinnati Region is in search of a driven and experienced technician, specifically trained in Toyota/Lexus vehicles, to take on the role of Regional Automotive Technical Consultant.

Key responsibilities will include delivering in-dealership technical support for vehicle repairs, generating Field Technical Reports aimed at improving product quality, and advising Dealers on training initiatives for their technical staff. This role is integral to a District team that champions local initiatives throughout the year.

Reporting to the Regional Technical Service Training Manager, the selected candidate will contribute to the Regional Office's goals of enhancing vehicle, parts, and service sales.

Key Responsibilities

  • Enhance customer loyalty by ensuring Dealers adhere to the "Fix It Right the First Time" protocol for vehicle repairs.
  • Boost customer satisfaction by providing direct, hands-on support to dealers and technicians for diagnosing and resolving technical issues, including direct interaction with customers.
  • Compile and submit Field Technical Reports to Product Quality Service Support (PQSS) for ongoing product enhancements.
  • Assist District Parts and Service Managers with technical warranty matters to ensure accurate warranty repairs and claims processing.
  • Guide Dealers in their technical training efforts to maintain a sufficient number of certified technicians.
  • Support the development of technician skills through active management of Skill Level Guidelines.
  • Provide technical support to the TMNA Legal Department and Regional teams for the National Center for Dispute Settlement, including inspections and investigations.
  • Timely report any concerns to the Field Technical Training Manager for future product improvements.

Qualifications

  • Bachelor's degree in Automotive or Technical discipline, business degree, or extensive relevant work experience with an associated vocational education degree or certificate.
  • Experience in collision and accident reconstruction analysis.
  • Possession of all eight (8) certifications (A1-A8) plus L1 is preferred.
  • Willingness to travel up to 75% of the time.
  • A valid motor vehicle record that meets company standards is required for this position.

Preferred Qualifications

  • Experience with dealership operations and Fixed Operations.
  • Relevant experience with Electrified Powertrain technologies, including Hybrid and BEV vehicles.

What We Offer

During the interview process, our team will share details about our industry-leading benefits and career development opportunities. Highlights include:

  • A collaborative work environment that values teamwork, flexibility, and respect.
  • Professional growth and development programs, including tuition reimbursement.
  • Discounts on vehicle purchases for team members.
  • Comprehensive health care and wellness plans for you and your family.
  • Flexible work options based on business needs.
  • 401(k) Savings Plan with company match and annual contributions from Toyota.
  • Paid holidays and time off.
  • Referral services for various personal needs.
  • Relocation assistance if applicable.

Commitment to Diversity

At Toyota, our success is driven by our people. We celebrate diverse perspectives and value unique experiences. Respect for all is our guiding principle. We are proud to be an equal opportunity employer that embraces diversity in our workforce and the communities we serve.



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