Field Technical Specialist

1 month ago

Cincinnati, Ohio, United States Toyota North America Full time

Excited to grow your career at Toyota?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota's Cincinnati Region is looking for a highly motivated Toyota/Lexus trained MDT/Master/DS technician to become a Regional Field Technical Specialist.

Some primary job responsibilities include providing direct in-dealership technical support for Toyota vehicle repairs, creating Field Technical Reports to improve vehicle quality, and consulting Dealers on technical training for their staff. Field Technical Specialists are also part of a District team that supports local initiatives throughout the year.

Reporting to the Regional Technical Service Training Manager, the person in this role will support Cincinnati's Regional Office's objective to increase conversion in vehicle, parts, and service sales.

What you'll be doing

Maximize customer retention and loyalty by ensuring Dealer execution of the "Fix It Right the First Time" Protocol on customer vehiclesPromoting customer retention/satisfaction by providing direct "hands-on" support/assistance to dealers/technicians for diagnosing and resolving customer technical concerns as well as direct customer interactionProvide Field Technical Reports to Product Quality Service Support (PQSS) for future product improvementsProvide direct assistance to District Parts and Service Managers on technical warranty issues to ensure proper warranty repairs and claim processingConsult Dealers on their technical training activity to ensure that an adequate number of certified techniciansSupport technician skills development through active management of Skill Level GuidelinesProvide TMNA Legal Department and Regional support for the National Center for Dispute Settlement administrators through technical support including inspections and investigationReporting any concerns in a timely and accurate manner to the Field Technical Training Manager for future product improvements
What you bring

Bachelor's degree in an Automotive or Technical discipline, a business degree, or extensive related work experience with associated vocational education degree or certificateExperience in collision and accident reconstruction analysisAll eight (8) certifications (A1-A8) plus L1 preferredAbility to travel up to 75%This position requires driving. A motor vehicle record that's acceptable by company standards is required for this position
Added bonus if you have

Relevant work experience with dealership functions and dealership "Fixed Operations"Relevant or related Electrified Powertrain experience, including but not limited to Hybrid and BEV vehicles
What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork, flexibility, and respectProfessional growth and development programs to help advance your career, as well as tuition reimbursementTeam Member Vehicle Purchase DiscountToyota Team Member Lease Vehicle Program (if applicable) Comprehensive health care and wellness plans for your entire familyFlexible work options based on business needsToyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contributePaid holidays and paid time offReferral services related to prenatal services, adoption, childcare, schools and moreTax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)Relocation assistance (if applicable)
Job Posting End Date :
08/6/2024 at 12AM US/Eastern

Management Level :
16

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