Automation Controls Specialist
2 days ago
ATS Automation is seeking a skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing technical support to our customers, troubleshooting and repairing equipment, and ensuring that our customers' operations run smoothly.
Key Responsibilities:- Program and develop control systems using PLCs, PCs, servo drives, robots, and other specialized controllers.
- Troubleshoot controls and electrical equipment at customer facilities, making necessary adjustments to bring equipment up to running status.
- Make programming changes online for retrofitting or upgrading equipment.
- Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
- Ensure alignment of customer objectives with on-site work plans.
- Review and suggest additional tools or equipment to better operate or maintain customer equipment.
- Make recommendations to repair or replace items that require repair or replacement.
- Lead on-site teams and communicate with customers and ATS project managers as assigned.
- Operate machinery to demonstrate equipment operation and analyze malfunctions.
- Supervise operators and maintenance workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
- Consult with engineering personnel to resolve uncommon problems in system operation and maintenance.
- Troubleshoot and adjust mechanical, electrical, and controls equipment.
- Coordinate third-party vendors and assist in resolving technical issues.
- Complete detailed service reports for services provided on a daily or weekly basis.
- Resolve customer issues through follow-up communication.
- A post-secondary diploma or degree specializing in programming and engineering.
- 5+ years of experience in a hands-on automation/controls environment.
- 5+ years of experience programming Programmable Logic Controllers (PLC) and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
- Database/Robot/Vision experience is preferred.
- Well-versed in pneumatic, electrical, and multiple controls systems.
- Aptitude to read drawings, reference manuals, and assembly system instruction guides.
- Ability to troubleshoot electrical panels and mechanical mechanisms, interpret mechanical drawings, electrical, and pneumatic schematics.
- Familiar with NEC and NFPA 79 and international electrical standards.
- Capable of setting up Servos, VFDs, remote I/O, Ethernet, and Profibus networks as well as other electronic controls equipment.
- Experience in working directly with internal and external customers to resolve problems.
- Proficient with Microsoft Word and Excel.
- Ability to read, speak, write, and understand English in a professional manner.
- Ability to work effectively in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Ability and willingness to travel up to 85%.
- Must have a valid passport.
- Must be eligible and able to travel domestically and internationally within 30 days from hire date, as this is an essential job function.
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