Field Service Technician, Coffee Equipment Specialist
23 hours ago
Job Opportunity: Coffee Equipment Field Service Technician
As a Field Service Technician for The J.M. Smucker Co., you will have the opportunity to bring the comfort of a fresh cup of coffee to various businesses and establishments within your coverage area. You will leverage your technical ability and customer service skills to ensure that local businesses have properly working coffee equipment, allowing them to provide their customers with a high-quality coffee experience.
Key Responsibilities:
- Obtain expert knowledge from our training team to stay up-to-date on the latest coffee equipment technologies and best practices.
- Provide exceptional customer service and timely arrival to scheduled appointments to maximize customer satisfaction and retention.
- Perform scheduled service on equipment, including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
- Manage equipment inventories, including quarterly warehouse inventory and van inventory/cycle count checks, and ordering parts as needed.
- Follow proper procedures, including electronic invoices, customer names and contact information, and report quality issues and other related activities.
- Drive and maintain a state-of-the-art company vehicle, equipped with navigation screen, shelving, and other features to ensure your comfort and success in your career.
Requirements:
- High School Diploma or equivalent.
- Resides within 30 miles of Portland, OR.
- Basic computer skills in Microsoft Office.
- Strong customer service skills.
- Ability to provide a valid driver's license and clean driving record.
- Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis.
- Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program).
- Ability to travel overnight to JMS Regional Training Centers, Corporate office, and other territories as assigned.
Preferred Skills and Experience:
- Plumbing and electrical experience.
About The J.M. Smucker Co.
The J.M. Smucker Co. is a leading manufacturer and marketer of consumer food and beverage products. We are committed to providing our employees with a positive and supportive work environment, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
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Beaverton, Oregon, United States The J.M. Smucker Co. Full timeOpportunity OverviewAs a Field Service Technician, Coffee Equipment Specialist with The J.M. Smucker Co., you will have the opportunity to bring the comfort of a fresh cup of coffee to hard working individuals and businesses within your coverage area. You will leverage your technical ability and customer service skills to ensure local businesses have...
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