Field Service Operations Manager
2 weeks ago
Field Service Operations Manager
Location: United States
Job Type: Full-Time
Openings: 1
Category: Customer Support Services
Role Summary
Are you a natural leader with a passion for delivering exceptional customer service? If you thrive in a dynamic environment where you can lead a talented team of specialists, this opportunity may be for you.
Canon Solutions America, Inc. is seeking a dedicated Field Service Operations Manager to oversee our skilled team of Digital Services Specialists. This team is responsible for providing outstanding service and support for Canon's advanced hardware and technology solutions.
Your Responsibilities
As a Field Service Operations Manager, you will:
- Lead a team focused on servicing and supporting a range of business system products and services, including hardware and document management solutions.
- Recruit, train, and mentor both new and existing technical representatives.
- Effectively address and resolve customer inquiries to ensure complete satisfaction.
- Oversee the warehousing processes related to inventory and merchandise.
- Facilitate ongoing training and development for your team, keeping them informed about new technologies in a rapidly evolving industry.
Qualifications
Do you possess the following skills and experience?
- A Bachelor's degree in a relevant field or equivalent experience, along with a minimum of 7 years in a related role, including management of full-time staff.
- Experience in service management within the office technology sector.
- Hands-on technical experience with a solid understanding of electromechanical systems. Familiarity with Internet technologies, Microsoft Office, and Oracle is advantageous.
- Excellent communication skills with a strong desire to lead and develop a team.
- Outstanding time management abilities.
About Canon Solutions America, Inc.
Canon Solutions America, Inc. empowers organizations of all sizes by providing leading enterprise, production, and large format printing solutions, complemented by exceptional professional services. Our commitment to fostering innovation drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions.
As a wholly owned subsidiary of Canon U.S.A., we are headquartered in Melville, NY, with sales and service locations throughout the United States. Canon Inc. (NYSE: CAJ), our parent company, achieved approximately $30.4 billion in global revenue in 2020 and ranks among the top companies for U.S. patents granted.
Canon Solutions America offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, and more.
We are committed to equal employment opportunities and welcome applicants from diverse backgrounds.
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