Field Service Technician, Coffee Equipment Specialist

2 months ago


Beaverton, Oregon, United States The J.M. Smucker Co. Full time

Opportunity Overview

As a Field Service Technician, Coffee Equipment Specialist with The J.M. Smucker Co., you will have the opportunity to bring the comfort of a fresh cup of coffee to hard working individuals and businesses within your coverage area. You will leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment, featuring iconic brands like Folgers and Café Bustelo.

Key Responsibilities

  • Obtain expert knowledge from our training team to provide best-in-class customer service and timely arrival to scheduled appointments, maximizing customer satisfaction and retention.
  • Perform scheduled service on equipment, including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
  • Manage equipment inventories, including quarterly warehouse inventory and van inventory/cycle count checks, and ordering parts as needed.
  • Follow proper procedures, including electronic invoices, customer names and contact information, report quality issues, and other related activities.
  • Drive and maintain a state-of-the-art company vehicle, equipped with navigation screen, shelving, and other features to ensure you are comfortable and successful in your career.

Requirements

  • High School Diploma or equivalent.
  • Resides within 30 miles of Portland, OR.
  • Basic computer skills in Microsoft Office.
  • Strong customer service skills.
  • Ability to provide a valid driver's license and clean driving record.
  • Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis.
  • Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program).
  • Ability to travel overnight to company locations and other territories as assigned.

Preferred Qualifications

  • Plumbing and electrical experience.


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