Business Development Manager

5 days ago

Orlando, Florida, United States MosquitoNix Full time
About the Role

MosquitoNix is seeking an experienced Business Development Manager to oversee our business operations at our store branch. The successful candidate will be responsible for leading and managing daily operations to deliver best-in-class employee and customer-facing metrics/experience, achieve business goals, and maximize profitability.

Key Responsibilities
  • Full operational responsibility for all profit and loss related activities of the branch
  • Set multi-year vision and tactical execution plan for the branch, aligned with Regional and BU vision, supported by visibly managed KPIs through strong collaboration/sense of ownership with branch team members
  • Adhere to and enforce all company safety guidelines
  • Participate in the recruitment process, from interviewing to selecting candidates, and ensure smooth onboarding for new hires
  • Identify training needs and facilitate professional development opportunities to enhance team skills and capabilities
  • Monitor and evaluate employee performance, providing regular feedback, coaching, and development opportunities to ensure high performance
  • Foster a team culture by recognizing and motivating branch personnel
  • Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction
  • Personally respond to difficult customer inquiries and/or unusual situations
  • Prepare accurate business forecasts and budgets
  • Collaborate with sales team to execute programs to meet/exceed the sales plan while maintaining awareness of local competition and market trends
  • Manage branch-generated revenue streams, service calls, consumable sales/deliveries, etc. to maximize branch revenue
  • Optimize branch bottom line through the efficient routing of deliveries and service calls and continuously improving all other fixed/variable cost elements
  • Drive/oversee/coach problem-solving and continuous improvement sessions with branch resources and/or Region/BU level resources while sharing/learning and implementing branch-relevant best practices
  • Oversee branch payables, inventory, and receivables
  • Protect and manage branch assets effectively
  • Drive timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims
  • May be required to perform the job duties of other branch staff on an as needed basis and spend time in the field assisting with training
Competencies
  • Resourcefulness
  • Customer Focus
  • Team Player
  • Passion
  • Integrity
  • Organizational/Planning
  • Communication
  • Analytical Judgement/Decision Making
  • Detail Oriented
  • Problem Solving
  • Teaching/Coaching
Qualifications
  • Four-year degree in Sales, Marketing, Management, or a related field is preferred
  • 3yrs of Basic Plumbing, Operations, Management, and Marketing is a plus
  • Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
  • Ability to work with all levels of management
  • Ability to manage multiple projects and priorities; strong decision-making and problem-solving abilities
  • Strong analytical and strategic thinking skills
  • Proficient in Microsoft Office

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