Retail Customer Service Manager

5 days ago


Walpole, Massachusetts, United States Ocean State Job Lot Full time
Customer Service Lead at Ocean State Job Lot

We are seeking a highly skilled Customer Service Lead to join our team at Ocean State Job Lot. As a key member of our front-end team, you will be responsible for creating a positive experience for each customer who visits our store.

Key Responsibilities:

  • Create a positive experience for each customer who visits the store
  • Ensure all associates are trained in and follow the company's TREAT program
  • Be responsible for creating the front-end schedule
  • Resolve customer service-related opportunities in the best interest of the company and the customer
  • Manage front-end operations

About Ocean State Job Lot

Ocean State Job Lot is a leading retailer of closeout merchandise, offering a wide range of products at discounted prices. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.



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