Bilingual Customer Service Representative
4 weeks ago
Customer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to determine their needs, answer their questions about our products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product features and maintaining the high quality and visual standards of our products and store.
Responsibilities- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
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Bilingual Customer Service Representative
4 weeks ago
Walpole, Massachusetts, United States Sherwin-Williams Full timeJob SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions about our products, and recommending the right...
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Customer Service Representative
4 weeks ago
Walpole, Massachusetts, United States Sherwin-Williams Full timeJob SummaryAs a Customer Service Representative at Sherwin-Williams, you will be responsible for providing exceptional customer service to wholesale and retail customers. You will work closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.You will be expected to maintain a...
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