Medical Office Coordinator

6 hours ago


Plymouth, Massachusetts, United States The Vascular Care Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Front Desk Receptionist to join our team at The Vascular Care Group. As a Medical Front Desk Receptionist, you will be responsible for providing exceptional patient care and administrative support to our medical staff.

Key Responsibilities
  • Assist patients and referring providers with scheduling appointments and answering phone calls
  • Verify patient eligibility and insurance prior to appointment
  • Maintain patient accounts by recording and updating personal and financial information required for proper insurance billing
  • Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data
  • Provide patients with intake and new patient forms
  • Provide patients with support and guidance as needed
  • Manage flow of patient appointments in conjunction with clinical staff
  • Manage patient expectations during delays
  • Protect patients' rights by maintaining medical, personal, financial confidentiality
  • Ensure compliance with all HIPAA regulations
  • Collect co-pays and co-insurance and past due balances at time of service whenever possible; set up payment plans as needed
  • Schedule initial and follow-up appointments for physician, clinician and ultrasound labs
  • Complete ad hoc projects as requested
Requirements
  • Minimum of High School diploma, Associates' or Bachelor's degree preferred
  • 1+ years of administrative support required, experience in a medical setting preferred
  • Knowledge with multi-line phone systems
  • Must be able to maintain a professional demeanor in a fast-paced environment
  • Excellent communication skills, both verbal and written
  • Previous experience with Microsoft Office suite preferred
  • Willing to be available for local and/or regional assignments as needed
  • Knowledge of HIPAA, Medicare and commercial insurance preferred
  • Ability to perform multiple tasks in a busy medical setting


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