Senior Manager Commercial Operations, Americas

6 days ago

Auburn Hills, Michigan, United States Southworth International Group Full time
About the Role

We are seeking a highly skilled and experienced Commercial Operations Manager to join our team at Southworth International Group. As a key member of our Commercial Leadership Team, you will play a critical role in driving revenue growth and client relationships across the Americas region.

Key Responsibilities
  • Oversee the success of revenue generation and client relationships through the oversight of several teams, including Customer Support & Parts, Estimating, Sales Compensation, Incentives and Commercial Analytics, and Commercial Systems & Sales Training.
  • Provide strategic direction and leadership to multiple teams, ensuring alignment within the teams and higher level visibility into interdependencies and bigger picture themes and trends.
  • Develop and implement business strategies to drive revenue growth and improve operational efficiency.
  • Collaborate with cross-functional teams to deliver key outcomes and ensure alignment with the Americas SIGI strategic plan and talent strategies.
Requirements
  • 7+ years of experience leading commercial operational functions with an emphasis on enabling selling efforts across channels through systems/technology.
  • Advanced level of business acumen with moderate experience with customer support, analytics, and manufacturing industry.
  • Superior interpersonal, communications, flexibility, and conflict management skills.
  • Strong analytical and proactive problem-solving skills, demonstrating a sense of urgency.
  • Strong collaboration skills with key stakeholders across business groups to deliver key outcomes.
  • Proficient computer skills – especially Microsoft Suite of applications (Word, PowerPoint, Excel) and sales operational systems. Tableau experience preferred.
Personal Qualities
  • High integrity, with the ability to balance client and company needs to ensure desired outcomes.
  • High expectations on results and proactive problem solving.
  • Optimistic with a can-do attitude with the ability to work well in a fast-paced and changing environment.
  • Empathetic leader with self-awareness and the ability to motivate and encourage others while ensuring accountability.
  • Results oriented - Produces results of high standard through strategic execution through various products and sales channels.
  • Motivates and Inspires - Creates an environment that stimulates others to succeed and meet objectives.
  • Communicates and Collaborates Effectively - Ensures a clear and aligned understanding of goals and objectives.
  • Win the right way - Committed to the highest ethical standards among all stakeholders in the organization.

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