Fleet Shop Operations Manager
6 days ago
The City of Charlotte is seeking a highly skilled and experienced Fleet Shop Manager to lead a team of professionals in the maintenance and repair of the city's fleet of vehicles. As a key member of the General Services Department, the successful candidate will be responsible for ensuring the efficient and effective operation of the fleet shop, providing exceptional customer service, and managing a team of staff to achieve high-quality results.
Key Responsibilities- Manage all aspects of shop operation to ensure efficient service delivery and high-quality customer service.
- Supervise, hire, evaluate, develop, and manage the performance of assigned staff.
- Lead staff responsible for various aspects of fleet service delivery to City and County departments.
- Analyze data related to equipment repairs, maintenance, and overall shop performance.
- Prepare reports and present information to leadership, customers, and employees.
- Monitor and control expenditures related to shop budget and departments maintenance budgets to ensure service delivery costs are within scope.
- Maintain a safe work environment for all assigned staff.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent customer service skills with a focus on providing exceptional experiences.
- Knowledge of Fleet Management principles and practices.
- Knowledge of Fleet Management Information Systems.
- Ability to work well without direct supervision.
- Knowledge of the methods, tools, and materials used in maintaining and repairing automotive and related equipment.
- Knowledge of occupational hazards and safety precautions of the trade.
- Ability to resolve customer complaints related to vehicle repairs and service delivery.
- Ability to communicate effectively both orally and in writing.
- Possess a Valid North Carolina driver's license and the ability to maintain a City driving permit.
- Ability to work within an electronic accounting/budget platform.
- Display effective conflict management resolution with staff and customers.
- Proficient with Microsoft Office products including Excel, Word, and PowerPoint.
- Establish and maintain effective working relationships with employees, vendors, and customers.
- Degree or certification from an accredited technical school or college.
- Manufacturer training certification recognized by ASE, or relevant ASE certifications.
- At least five years of experience leading a fleet shop operation.
- High School diploma/GED with seven (7) years of relevant work experience; or an Associate's Degree and five (5) years or equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
The salary for this position is $68,082 - $85,103, commensurate with experience. The City of Charlotte offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plan, and paid time off.
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