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Client Support Specialist
2 months ago
Customer Service Representative
About the Role
Join the Smart Safety Company
At our organization, we prioritize safety for fleet vehicles and the individuals interacting with them. Our innovative fleet safety platform integrates top-tier products, cutting-edge technology, and a century of expertise in fleet management to tackle significant safety challenges faced by various fleet types.
Your Role as a Customer Service Representative
This position serves as the primary point of contact for customers, addressing inquiries related to products, order specifications, timelines, and other facets of the supplier-customer relationship. You will collaborate closely with Sales, Engineering, Manufacturing, and Shipping teams to ensure the accuracy of purchase orders, product availability, and prompt processing.
Key Responsibilities:
- Exhibit professionalism and a positive demeanor while assisting customers and team members.
- Respond promptly and courteously to customer inquiries via phone and email.
- Efficiently process orders and related transactions using the Safe Fleet ERP system, ensuring accuracy in price quotes, order entries, status updates, and issue resolution.
- Resolve customer complaints with empathy, identifying the root cause and providing effective solutions.
- Communicate established pricing to customers and collaborate with Product Management to finalize pricing strategies.
- Coordinate with Planning/Scheduling to secure optimal shipping dates for expedited orders.
- Provide regular updates on ongoing issues that exceed 24 hours for resolution.
- Manage billing discrepancies with assistance from the finance team.
- Maintain accurate documentation of customer interactions and order details.
- Prepare shipping documents as required.
- Identify opportunities for process improvements and contribute to operational enhancements.
- Assist in training new team members within the customer service department.
- Perform additional duties as assigned.
Supervisory Responsibilities:
This position does not entail supervisory duties.
Required Skills and Qualifications:
- High School Diploma or equivalent.
- At least one year of relevant experience or training.
- Preferred: Associate's degree or equivalent from a two-year college or technical school.
Language Proficiency:
Ability to read and understand simple instructions, short correspondence, and memos. Capable of writing basic correspondence and effectively presenting information in small group settings.
Computer Skills:
Familiarity with internet-based software, ERP systems such as SAP or Syteline, order processing software, and proficiency in MS Office, particularly Outlook and Excel.
Physical Requirements:
Occasional lifting or moving of up to 10 pounds may be necessary. Reasonable accommodations will be made for individuals with disabilities.
Work Environment:
The work environment is typically moderate in noise level, with potential exposure to various elements during manufacturing or warehouse walkthroughs.
Work Hours:
Standard hours are Monday through Friday, with occasional overtime as needed.
Join Safe Fleet
At Safe Fleet, you have the opportunity to shape your career path. We provide the resources to explore new projects, the support to innovate, and the tools necessary for personal success. Our comprehensive compensation package includes benefits such as Medical, Dental, and 401K.
Safe Fleet is an equal opportunity employer and does not discriminate based on race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry, veteran status, or any other status protected by law.
