House Attendant-Lobby Assistant

5 days ago


Houston, Texas, United States Hilton Houston Medical Center Full time
Job Summary:

Versión en español disponible a pedido.

The House Attendant-Lobby responsibilities include maintaining the cleanliness and appearance of the public areas of the hotel. Key responsibilities include:

  • Cleaning and Maintenance: Ensure the public areas of the hotel are clean and well-maintained, including deep cleaning of assigned areas, setting up and maintaining complimentary hotel lobby functions, and cleaning and setting up meeting room functions.
  • Guest Services: Deliver service items to guest rooms upon request from the front desk and drive the shuttle van when needed.
  • Qualifications: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must have a valid driver's license for the applicable state and an acceptable MVR (Motor Vehicle Driving record).
  • Soft Skills: Must be able to convey information and ideas clearly, evaluate and select among alternative courses of action quickly and accurately, work well in stressful high-pressure situations, maintain composure and objectivity under pressure.
Responsibilities:
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Clean and buff floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed according to hotel standards.
  • Clean public restrooms and ensure maintenance on a regular basis/as needed throughout the shift.
  • Handle all requests for luggage assistance at check-in/checkout in a friendly, efficient, and courteous manner.
  • Practice safe work habits to ensure safety to guests, fellow associates, and self.
  • Handle items for 'Lost and Found' according to Aimbridge Hospitality standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
  • Complete daily assignment checklists and submit to supervisor at the end of the day.
  • Be familiar with Aimbridge Hospitality policies and house rules.
  • Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates.
  • Put all equipment away properly after usage according to Aimbridge Hospitality standards.
  • Have knowledge of and assist in all emergency procedures during the overnight shift.
  • Clean and dust floors daily according to Aimbridge Hospitality standards.
  • Maintain hotel equipment in proper working order.
  • Maintain storage of hotel equipment in proper areas.
  • Clean guestrooms as needed.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.

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