Employee Engagement Specialist

2 weeks ago

Anchorage, Alaska, United States LSG Sky Chefs Full time

If you excel in a people-centric atmosphere, possess a talent for independent problem-solving, and can articulate concepts in a memorable manner, we have an exceptional opportunity for you.

LSG Sky Chefs is seeking an Employee Experience Supervisor. This is not just another role; it is a pivotal position that will significantly influence the organization.

So, what are the key responsibilities of an Employee Experience Supervisor? Allow me to elaborate. In this capacity, you will be the architect of all employee-related initiatives, from crafting and executing engagement strategies to collaborating with HR and various departments to elevate the overall employee experience.

At LSG Sky Chefs, we prioritize employee satisfaction and well-being. This is where the Employee Experience Supervisor plays a crucial role.

WHY LSG?

LSG Sky Chefs boasts over 75 years of expertise in catering and stands as the leading provider of comprehensive on-board airline products and services, including catering, retail, entertainment, equipment, logistics, consulting, and lounge services.

Benefits:

  • Medical, Dental, and Vision coverage available from day one
  • Employer-sponsored life insurance, AD&D, and a range of voluntary benefits (available from day one)
  • Tuition reimbursement programs
  • Paid vacation, sick leave, and holidays
  • 401(k) plan with company matching
  • Complimentary meals and parking
  • Membership in the American Airlines Credit Union
  • Opportunities for career advancement

Your Impact:

  • Foster and maintain effective, collaborative partnerships with local operations leaders and corporate stakeholders to integrate employee experience considerations into their processes and strategies.
  • Design and implement impactful initiatives aimed at program enhancement and boosting engagement, such as focus groups and surveys.
  • Conduct surveys and analyze feedback to evaluate employee satisfaction and well-being.
  • Manage internal communication strategies to keep employees informed and engaged.
  • Monitor and optimize employee interactions throughout the employee lifecycle.
  • Develop and implement training programs to improve employee skills and performance.
  • Support diversity and inclusion initiatives within the organization.
  • Collaborate with operations leaders to launch and support the "Buddy" onboarding program for new hires in their departments.
  • Meet with new hires weekly to review and assess orientation and training, address questions, and resolve concerns.
  • Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to discuss new hire orientation evaluations and program updates with leadership.
  • Administer and report on the weekly Employee Engagement scorecard regarding new hire engagement levels and other key performance indicators.
  • Provide weekly reports to senior leadership on engagement trends, issues, training needs, and more.
  • Organize and coordinate employee events, recognition programs, and team-building activities.
  • Analyze data and metrics to evaluate the effectiveness of employee experience initiatives.

Qualifications:

  • A Bachelor's degree or equivalent experience is preferred.
  • 1-3 years of experience in root cause analysis, consulting with leaders, and conducting focus groups to measure employee retention.
  • Experience in a metrics-driven HR role focused on enhancing turnover, employee engagement, and processes is highly desirable.
  • Thrives in a people-oriented environment, demonstrating a collaborative leadership style across all organizational levels.
  • Ability to solve problems independently.
  • Demonstrates adaptability to changing situations and effectively adjusts to new processes and cultures.
  • Strong communication skills, capable of conveying ideas and concepts clearly to diverse audiences.
  • Ability to lead teams and work groups to achieve desired outcomes.
  • Highly self-motivated, detail-oriented, and directed.
  • Comfortable working in a service-oriented, light production environment.
  • Basic to intermediate proficiency in Microsoft Office applications.

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