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Customer Service Liaison

2 months ago

Birmingham, Alabama, United States Dasmen Residential Full time

Dasmen Residential is seeking a highly skilled and customer-focused individual to fill the role of Customer Service Representative. This is a full-time position that requires strong communication and problem-solving skills.

  • Key Responsibilities:
    • Respond to tenant inquiries in a professional and courteous manner, addressing a variety of concerns and requests.
    • Forward complex inquiries to management for priority resolution.
    • Document all interactions and resolutions in our computer tracking system.
    • Utilize strong retention skills to maintain accurate information and provide consistent responses.
    • Deliver exceptional customer service, ensuring a friendly and professional demeanor at all times.
    • Work effectively in a fast-paced environment, maintaining a professional attitude and adapting to changing priorities.
    • Self-motivate and work independently, adhering to assigned schedules and minimal supervision.
    • Multi-task with ease, navigating multiple computer applications while engaging with customers.

Requirements:

  • One year of previous call center experience.
  • Passion for meeting or exceeding performance goals.
  • Ability to thrive in a time-sensitive environment.
  • Proficiency in computer applications and ability to resolve minor technical issues with minimal assistance.

Dasmen Residential offers a competitive hourly rate of $14-17/hour.