Customer Service Representative
2 weeks ago
We are a reputable 85-year-old company providing top-notch residential and commercial HVAC, plumbing, and generator services to Birmingham and surrounding areas. Our commitment to reliability, affordability, and staying up-to-date with the latest technology has earned us an A+ rating with the BBB since 1963 and five consecutive Angie's List Super Service Awards.
Job SummaryWe are seeking a skilled Customer Service Representative to join our office team. As a key member of our team, you will be responsible for providing exceptional customer service, scheduling appointments, and processing invoices. Your positive attitude, excellent communication skills, and attention to detail will ensure our clients receive prompt and courteous service.
Responsibilities- Answer phone calls and respond to customer inquiries
- Schedule and confirm appointments
- Make follow-up calls to ensure customer satisfaction
- Process invoices and maintain accurate records
- Act as a liaison between customers and other departments
- Customer service experience
- Phone skills
- Scheduling skills
- Competence in Microsoft Office
We offer a competitive wage of $13.00-$15.00 per hour, depending on experience. You will also be eligible for generous benefits, including a bonus plan, health insurance, a medical flex plan, vision, dental, short and long-term disability, life insurance, a 401(k) plan, a 3-day weekend rotation, paid holidays, paid education opportunities, and a family-friendly work environment with up to three weeks of paid vacation.
Work ScheduleThis is a full-time position with some overtime during the busy season. You will work one Saturday every 4-6 weeks.
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