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Lobby Services Representative

2 months ago

Glen Allen, Virginia, United States Aloft - Richmond West Full time

Join Our Team at Aloft - Richmond West

We are seeking a dedicated Front Desk Representative to become a vital part of our hospitality team. As a leading hotel management company, we pride ourselves on providing exceptional service and creating memorable experiences for our guests.

About Us:
Aloft - Richmond West is committed to excellence in the hospitality industry. We operate a diverse portfolio of hotels and are focused on fostering growth and development within our team.

What We Offer:
We provide a competitive salary along with a comprehensive benefits package that includes:

  • Medical, vision, and dental insurance
  • Life insurance options
  • Short and long-term disability coverage
  • 401-K retirement plan
  • Paid time off
  • Employee assistance program
  • Hotel discounts and additional perks

Key Responsibilities:
As a Front Desk Representative, you will:

  • Manage incoming phone calls and assist guests with inquiries
  • Check guests in and out efficiently
  • Handle reservations and maintain accurate records
  • Address guest complaints with professionalism
  • Collaborate with the front desk team to ensure smooth operations
  • Support other departments as needed
  • Perform additional duties as assigned

Qualifications:
The ideal candidate will possess a strong desire to advance their career in hospitality and demonstrate excellent interpersonal skills. We value team players who are eager to contribute to our success.

Join us at Aloft - Richmond West and be part of a dynamic team that values growth, excellence, and exceptional guest service.