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Hospitality Front Office Associate

2 months ago

Glen Allen, Virginia, United States Hampton Inn Richmond West Innsbrook Full time
YOUR NEXT CAREER OPPORTUNITY AWAITS

Join the Team at Hampton Inn Richmond West Innsbrook

Exceptional Talent + Premier Hospitality

At Hampton Inn Richmond West Innsbrook, we pride ourselves on our proactive and hands-on approach to hospitality management. Our team is composed of experienced professionals dedicated to delivering outstanding service.

CORE VALUES: Teamwork, Accountability, Relationship Focused, Professionalism, Integrity

POSITION SUMMARY: The Front Desk Agent serves as the primary point of contact for guests, ensuring a welcoming atmosphere. Responsibilities include facilitating check-in and check-out processes, managing incoming calls, and addressing special requests in alignment with established protocols. The role emphasizes maintaining positive guest relations and effectively resolving any challenges to guarantee guest satisfaction.

QUALIFICATIONS, EDUCATION & EXPERIENCE:
  • High School Diploma or equivalent (GED) preferred.
  • Proficient computer skills; familiarity with Microsoft Office is advantageous.
  • Experience with hotel management systems is a plus.
  • 1-2 years of experience in a guest service role is preferred.
  • Prior experience with cash handling is beneficial.
  • Strong command of the English language.
  • Excellent verbal and written communication skills.
  • Ability to stand and maintain mobility for extended periods.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Commitment to providing exceptional customer service while maintaining professionalism.
KEY RESPONSIBILITIES:
  • Foster positive guest relations at all times, addressing complaints and ensuring satisfaction.
  • Communicate effectively with guests and team members.
  • Maintain comprehensive knowledge of hotel amenities, services, hours of operation, room rates, and ongoing promotions.
  • Answer phone calls with appropriate greetings and professional etiquette.
  • Ensure cleanliness and organization of assigned work areas.
  • Verify guest information during check-in and check-out.
  • Relay important guest information to relevant departments.
  • Process payments accurately and in accordance with hotel policies.
  • Maintain confidentiality of guest information at all times.
  • Assist in emergency situations to ensure the safety of guests and staff.
  • Adhere to all departmental and hotel policies and procedures.