Front Desk Coordinator

4 weeks ago


Nashua, New Hampshire, United States Community Council of Nashua, Inc. Full time
About the Role

We are seeking a highly organized and detail-oriented Access Associate to join our team at Community Council of Nashua, Inc. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth client experience.

Key Responsibilities
  • Verify client demographic information and insurance coverage, and collect copayments, deductibles, and past-due balances.
  • Greet all scheduled and unscheduled visitors and direct them to the correct waiting area or connect them with the most appropriate staff member.
  • Monitor traffic flow in the area and maintain a clutter-free front desk environment.
  • Communicate clearly and respond in a courteous, professional, and timely manner to clients, client's families, and staff requests.
  • Answer and screen incoming phone calls and direct callers to the appropriate staff member.
  • Closure of the building each evening, including locking and securing the door, turning on and off lights, powering off any equipment, and ensuring all clients have left the building.
  • Maintain calendars for conference rooms and other locations, where scheduling is necessary.
  • Assist clients in establishing next appointments and maintain clinician's schedules when appropriate.
Requirements
  • High School Diploma or GED equivalency required.
  • Strong collaborating skills, and ability to work effectively both independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Proficient in managing multi-line phone systems.
  • Ability to multitask and be flexible about workload and assignments.
  • Knowledge of Microsoft Office products (Email, Word, Excel).
Why Work with Us

We are a compassionate organization dedicated to providing quality services to our community. We offer a stimulating work environment, competitive salaries, and comprehensive benefits to our team members.


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