Access Associate

2 months ago

Nashua, United States Community Council of Nashua, Inc. Full time

Job Type

Part-time

Description

Greater Nashua Mental Health is looking for a part-time Access Associate to join our team The Access Associate assumes responsibility for all facets of front desk operations, including greeting and registering clients, answering phones, scheduling appointments, and performing general clerical and other duties as assigned. The Access Associate confirms and updates all demographic and insurance information into the EMR for all clients and collects any copayments and/or payments due. The Access Associate manages waiting room and overall client flow to ensure clients are attended to quickly and with respect.

Duties & Responsibilities:

  • Checks in clients and verifies client demographic information and insurance coverage, and collects copayments, deductibles, and past-due balances.
  • Greets all scheduled and unscheduled visitors and directs them to the correct waiting area, or connects the visitor with the most appropriate staff member.
  • Monitors all traffic flow in the area, and keeps congestion at the front desk to essential personnel needed to perform front desk duties.
  • Communicates clearly and responds in a courteous, professional, and timely manner to clients, client's families, and staff requests, and provides the necessary information in order to deliver a high level of customer service.
  • Answers and screens all incoming phone calls, and directs callers to the appropriate staff member.
  • Closes the building each evening, including locking and securing the door, turning on and off lights, powering off any equipment, and ensuring that all clients have left the building.
  • Maintains calendars for the conference rooms and other locations, where scheduling is necessary.
  • Maintains clinician's schedules when appropriate and assists clients in establishing next appointment.
Requirements

Qualifications:
  • High School Diploma or GED equivalency required
  • Projects a friendly, positive, and professional attitude both in person and on the phone
  • Strong collaborating skills, and an ability to work effectively both independently and as part of a team
  • Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive
  • Excellent communication and interpersonal skills
  • Proficient in managing multi-line phone systems
  • Ability to multitask and be flexible about workload and assignments
  • Ability to exercise judgment
  • Knowledge of Microsoft Office products (Email, Word, EXCEL)

Why Join Us:
We are looking for collaborative, curious for knowledge people with a "can do" mentality to join our team of compassionate employees We provide a stimulating work environment and offer competitive salaries and comprehensive benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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