Audiovisual Support Specialist, Technology Services

2 weeks ago

Ashburn, Virginia, United States The George Washington University Full time

Job Overview:

Position Summary:

The George Washington University is dedicated to providing exceptional technology services and solutions to its community. This role is integral to our Technology Services team, ensuring effective collaboration with both internal stakeholders and external partners.

The Audiovisual Support Specialist will deliver audiovisual technology assistance in a support center environment, which may include evening and weekend hours. This position primarily addresses Tier I and Tier II inquiries from users. Key responsibilities include:

  • Answering audiovisual support inquiries and offering personalized training sessions in various settings.
  • Gathering and reporting user feedback obtained during support interactions and training sessions.
  • Providing technical assistance for special events, including setup, testing, operation, and dismantling of AV equipment.
  • Training student staff on best practices and troubleshooting methods for audiovisual systems.
  • Conducting routine inspections of audiovisual systems to ensure optimal performance.
  • Utilizing remote management tools to monitor audiovisual and IT systems.
  • Performing intermediate-level service tasks to maintain operational efficiency of AV technology, including addressing escalated issues.
  • Replacing and repairing audiovisual equipment, conducting signal flow analysis, and documenting system modifications.
  • Collaborating with senior technicians to implement configuration updates and control file adjustments.
  • Documenting troubleshooting procedures and resolutions using the incident management system; proficiently operating across multiple IT platforms.
  • Acting as a liaison with third-party audiovisual vendors regarding technical support and warranty inquiries.
  • Participating in installation tasks during audiovisual upgrade projects, including site assessments and equipment handling.
  • Identifying and recommending enhancements for customer support and technology improvements within the service center.

Additional Responsibilities:

Other related duties may be assigned as necessary. The absence of specific tasks does not limit the supervisor's ability to assign duties logically associated with the position.

Minimum Qualifications:

Applicants should possess a high school diploma or GED along with three years of relevant experience, or a Bachelor's degree in a related field. Equivalent combinations of education, training, and experience may also be considered.

Preferred Qualifications:

Compensation:

The hiring range for this position is $29.04 per hour.

Benefits:

The George Washington University offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, retirement savings, tuition assistance, and various voluntary benefits.

Work Schedule:

This is a full-time position requiring 40 hours per week, with a schedule of Monday through Friday, 8 AM to 5 PM, including occasional evenings and weekends.

On-Site Requirement:

This position requires on-campus presence.

Background Check:

A successful background screening will be a condition of employment.

Equal Employment Opportunity:

The George Washington University is an Equal Employment Opportunity/Affirmative Action employer, committed to a diverse and inclusive workplace.

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