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Audiovisual Support Specialist
2 months ago
Job Summary:
George Washington University is dedicated to providing exceptional technology services and applications to enhance the educational experience for students, faculty, and staff. The AV Support Specialist role is integral to this mission, collaborating with both university stakeholders and external partners to ensure seamless technology integration.
This position is responsible for delivering audiovisual technology assistance in a support center environment, which may include evening and weekend hours. The AV Support Specialist primarily addresses Tier I and Tier II inquiries from users. Key responsibilities include:
- Handling AV support inquiries and delivering on-site training to users in classrooms and collaborative spaces.
- Collecting and reporting user feedback from support interactions and training sessions.
- Providing technical assistance for special events, including AV equipment setup, testing, operation, and dismantling.
- Training student staff on audiovisual best practices and troubleshooting methods.
- Conducting routine inspections of audiovisual systems, including advanced video conferencing setups.
- Monitoring audiovisual and IT systems through remote management tools.
- Performing intermediate-level service tasks to maintain AV technology functionality, including addressing escalated issues.
- Replacing and repairing audiovisual equipment, conducting signal flow analysis, and documenting system modifications.
- Collaborating with senior technicians to implement configuration updates and control file modifications.
- Documenting troubleshooting procedures and resolutions using incident management systems; managing multiple IT platforms and operating systems.
- Acting as a liaison with third-party audiovisual vendors regarding warranty and technical support inquiries.
- Executing installation tasks during audiovisual upgrade projects, including site surveys, equipment decommissioning, cable termination, and rack assembly.
- Identifying opportunities for enhancing customer support and technology upgrades within the support center.
Minimum Qualifications:
Applicants should possess a high school diploma or GED along with three years of relevant professional experience, or a Bachelor's degree in a related field. Educational requirements may be substituted with a combination of education, training, and experience.
Preferred Qualifications:
Compensation:
The hiring range for this position is competitive and reflects the qualifications of the candidate.
Benefits:
George Washington University offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid time off, retirement savings, tuition assistance, wellness programs, and various voluntary benefits. For more information on program details and eligibility, please refer to the university's benefits resources.
