Automotive Service Consultant
2 weeks ago
Location
Greenway Kia East - Orlando, FL
Employment Type
Full Time
Category
Administrative - Clerical
About Greenway Automotive Group
Greenway Automotive Group stands as a leader in the automotive industry, with a commitment to excellence across its extensive network of dealerships in various states and internationally. Our organization prides itself on delivering outstanding service and maintaining high standards in customer satisfaction and operational success. We are an Equal Opportunity Employer.
Role Summary:
Greenway Orlando Kia East is seeking a skilled and enthusiastic Service Consultant to enhance our team.
The ideal candidate is a dynamic individual eager to develop their skills while collaborating with a team of experienced professionals. This role involves diagnosing vehicle issues, collecting information regarding service warranties, and preparing repair orders. A proactive approach and a dedication to ensuring exceptional customer experiences are essential traits for the Service Consultant position.
Key Responsibilities:
- Welcome and engage with customers to assess their needs and coordinate suitable service options.
- Act as the main liaison for all service and repair inquiries.
- Collaborate with technicians to discuss necessary repairs and explore cost-effective alternatives.
- Promote additional services that may benefit the customer.
- Set and communicate clear expectations regarding service timelines and delivery.
- Keep customers informed about their vehicle's repair status and completion estimates.
- Ensure that the final billing aligns with the services rendered.
- Perform additional tasks as required.
- Minimum of one year of experience as a Service Consultant in an automotive dealership.
- Familiarity with CDK Service and CDK Drive systems.
- Demonstrated history of achieving high levels of customer satisfaction.
- Possession of a valid driver's license in good standing.
- Exhibit both personal and professional integrity.
- A strong desire for a long-term career within a growing organization.
- Competitive compensation package.
- Employee discounts on purchases and services.
- Paid time off.
- Comprehensive benefits including Medical, Dental, Vision, Life, Disability, and Accident Insurance.
- 401(k) Retirement Savings Plan.
- Modern facility with a professional work environment.
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