Clinical Call Center Representative

3 days ago


Colorado Springs, Colorado, United States Ascend Clinical Full time
What We Offer: Competitive salary range: $20-$24 per hour

We are a dynamic and innovative company that offers a unique opportunity to grow and develop your career. As a Bilingual Client Services Representative (Spanish), you will have the chance to work in a fast-paced call center environment, providing exceptional support and solutions to clinical clients.

You will be part of a collaborative team that values diversity and inclusion, with opportunities to learn and grow from experienced colleagues. Our benefits package includes comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

Your responsibilities will include receiving and handling all telephone calls and emails pertaining to client support, making outbound calls for urgent lab results, achieving contact center call metrics, managing time effectively on client calls, responding to complex inquiries, resolving service problems, and processing critical forms and lab draw entries accurately and precisely.

The ideal candidate will have a strong background in customer service, with experience in a fast-paced call center environment. A working knowledge of Microsoft Office Suite (Word, Excel, and Outlook) is also required.

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