Call Center Dental Support Agent

2 weeks ago


Colorado Springs, Colorado, United States Peak Dental Services Full time
About the Job

We are seeking a results-driven and customer-centric individual to join our team as a Call Center Customer Service Representative at Peak Dental Services. As a key member of our team, you will be responsible for providing exceptional service to our valued patients through inbound calls, scheduling appointments, and addressing their needs in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional customer service to patients through inbound calls, scheduling appointments, and addressing their needs
  • Schedule appointments and coordinate communication between offices and staff
  • Assist patients by answering questions, transferring calls, and updating account information
  • Work with multiple dental systems to efficiently manage appointment schedules
  • Maintain call quality standards and meet call center KPIs
  • Demonstrate a customer-focused attitude and provide solutions to patient concerns
Requirements:
  • 1+ years of recent experience as a Call Center Representative or in an administrative role
  • Minimum typing speed of 40 WPM
  • Medical setting experience is a plus but not required
  • Strong written and verbal communication skills
  • A passion for customer service and helping others
Benefits:
  • Hourly compensation: $17.50-$20/hour (DOE)
  • Predictable schedule working Monday-Friday, 8am-5pm
  • Competitive benefits package, including medical, dental, and vision insurance
  • Opportunities for professional growth and development


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