Client Relations Coordinator

4 days ago


Sarasota, Florida, United States Rebuilding Together Tampa Bay Full time
Job Description

Job Summary:

We are seeking a highly skilled and compassionate Client Relations Coordinator to join our team at Rebuilding Together Tampa Bay. As a key member of our staff, you will play a vital role in fostering a positive client experience from initial contact through the completion of services.

Key Responsibilities:

  • Client Communication: Serve as the primary point of contact for clients, ensuring they are supported throughout the application and approval process.
  • Application Review: Receive and review applications from potential clients, conduct phone assessments to gather additional information if necessary, and schedule initial site visits with the project manager, home assessment coordinator, or handyman.
  • Community Outreach: Collaborate with organizations and neighborhood associations to ensure accurate referrals and increase awareness of our services among populations in need.
  • Record Keeping: Maintain accurate and up-to-date client records using Salesforce and other data management systems.
  • Volunteer Coordination: Assist with volunteer coordination and event planning as needed.
  • Administrative Support: Answer office phones and return calls as required, and perform other tasks as assigned.

Qualifications:

  • Community Knowledge: Familiarity with the local community is preferred, as this role involves regular interaction with clients and community members.
  • Volunteer Management: Experience working with or managing volunteers and contractors.
  • Construction Knowledge: General knowledge of construction skills and housing needs is a plus.
  • Education: Bachelor's degree or relevant work/life experience.
  • Communication Skills: A client-centered approach with a positive attitude and excellent communication skills.
  • Technical Skills: Proficiency in Microsoft Word, Excel, Salesforce, and internet-based tools.
  • Independence: Ability to work independently and achieve established goals.
  • Diversity: Comfortable communicating with diverse groups of people and staff.
  • Flexibility: Willingness to work some weekends and evenings as needed.
  • Residency: Must reside in Sarasota County.

Benefits:

  • Paid Time Off: Paid time off and holidays.
  • Retirement Plan: 401(k) with employer matching.
  • Health Reimbursement: HRA reimbursement plan


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