Client Relations Coordinator
4 days ago
Job Summary:
We are seeking a highly skilled and compassionate Client Relations Coordinator to join our team at Rebuilding Together Tampa Bay. As a key member of our staff, you will play a vital role in fostering a positive client experience from initial contact through the completion of services.
Key Responsibilities:
- Client Communication: Serve as the primary point of contact for clients, ensuring they are supported throughout the application and approval process.
- Application Review: Receive and review applications from potential clients, conduct phone assessments to gather additional information if necessary, and schedule initial site visits with the project manager, home assessment coordinator, or handyman.
- Community Outreach: Collaborate with organizations and neighborhood associations to ensure accurate referrals and increase awareness of our services among populations in need.
- Record Keeping: Maintain accurate and up-to-date client records using Salesforce and other data management systems.
- Volunteer Coordination: Assist with volunteer coordination and event planning as needed.
- Administrative Support: Answer office phones and return calls as required, and perform other tasks as assigned.
Qualifications:
- Community Knowledge: Familiarity with the local community is preferred, as this role involves regular interaction with clients and community members.
- Volunteer Management: Experience working with or managing volunteers and contractors.
- Construction Knowledge: General knowledge of construction skills and housing needs is a plus.
- Education: Bachelor's degree or relevant work/life experience.
- Communication Skills: A client-centered approach with a positive attitude and excellent communication skills.
- Technical Skills: Proficiency in Microsoft Word, Excel, Salesforce, and internet-based tools.
- Independence: Ability to work independently and achieve established goals.
- Diversity: Comfortable communicating with diverse groups of people and staff.
- Flexibility: Willingness to work some weekends and evenings as needed.
- Residency: Must reside in Sarasota County.
Benefits:
- Paid Time Off: Paid time off and holidays.
- Retirement Plan: 401(k) with employer matching.
- Health Reimbursement: HRA reimbursement plan
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