Desktop Support Specialist

16 hours ago

Orlando, Florida, United States Loyal Source Government Services Full time
Job Summary

We are seeking a highly skilled Desktop Support Technician to join our team at Loyal Source Government Services. As a key member of our IT support team, you will be responsible for ensuring the smooth operation of computer systems and providing top-notch technical support to our end-users.

Key Responsibilities
  • Evaluate and analyze documented resolutions to identify trends and prevent future problems.
  • Maintain inventory levels of IT equipment and supplies, and notify management when ordering is necessary.
  • Field incoming help requests from end-users via phone and email, providing courteous and timely support.
  • Document all relevant end-user information, including name, department, contact details, and problem description.
  • Build rapport and gather problem details from help desk customers.
  • Prioritize and schedule problems, escalating them to senior technicians when necessary.
  • Record, track, and document the help desk request resolution process, including all decisions made and actions taken.
  • Apply diagnostic tools to aid in troubleshooting.
  • Access online resources, such as software updates, drivers, and knowledge bases, to assist in problem resolution.
  • Identify and learn about software and hardware used and supported by our organization.
  • Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
  • Test fixes to ensure problems have been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end-users.
  • Assist end-users with corporate Intune/autopilot processes.
Requirements
  • High School Diploma or equivalent.
  • CompTIA A+ certification.
  • 1 year of computer-related experience.
  • Experience with Windows 10, Android, iOS, and Microsoft Intune/Autopilot.
  • Experience supporting Windows 10, MSO 365, VOIP telephone systems, ERP systems, and desktop hardware.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Must be local to Orlando.

About Loyal Source Government Services

Loyal Source Government Services is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide. We provide exceptional custom solutions to both private enterprise and government agencies. We are a military-friendly employer and proud partner of the Military Spouse Employment Partnership program.

For more information, please visit our website at www.loyalsource.com and follow us on LinkedIn, Facebook, and Twitter for other positions currently open.

Loyal Source Government Services does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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