Desktop Support Specialist

1 week ago


Orlando, Florida, United States OneRail Full time
Desktop Support Analyst Job Description

OneRail is seeking a skilled Desktop Support Analyst to join our team. As a Desktop Support Analyst, you will provide essential support to our service desk and internal workforce while contributing to broader IT initiatives.

Key Responsibilities:
  • Provide first-line support for desktop, laptop, and mobile device issues, including software installations, hardware troubleshooting, and peripheral setup.
  • Respond to service desk tickets, resolve technical issues, and ensure timely follow-up and resolution for end-users.
  • Assist in monitoring, maintaining, and troubleshooting network connectivity, including wired and wireless networks.
  • Implement and maintain security configurations on devices and systems, ensuring compliance with company policies and best practices.
  • Track and manage IT assets, including hardware, software licenses, and equipment inventory.
  • Assist in the deployment, configuration, and management of devices using MDM solutions.
  • Support the administration of Microsoft 365 services, including user account management, email configurations, and SharePoint site administration.
  • Contribute to technology initiatives, including network upgrades, system migrations, and security audits as needed.
  • Create and maintain documentation for processes, configurations, and troubleshooting steps.
Qualifications:
  • Associate's degree in a technology or a related field, or equivalent work experience.
  • Relevant certifications such as CompTIA A+, Network+, Security+ are strongly preferred.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Experience with network configuration and management, including VLANs, firewalls, and wireless networks.
  • Knowledge of security best practices and experience with implementing security configurations.
  • Familiarity with Microsoft 365 administration, including user management and service configurations.
  • Experience with asset management tools and processes.
Why Choose OneRail?

OneRail is a technology company innovating solutions for multi-modal delivery. We have built and continue to develop a delivery orchestration platform that connects shippers to an extensive courier ecosystem to automate, optimize and control the entire delivery supply chain, from the demand signal to the proof of delivery.

We are proud to be recognized on the Deloitte Technology Fast 500 list as the 24th fastest-growing company in North America. Our innovative efforts have been acknowledged by Gartner, featuring us as a Sample Vendor in their Hype Cycle.

At OneRail, we offer a relaxed environment, standing desks, recreational and video games, a large breakroom and lounge, stocked kitchen and fridges, cappuccino machine, onsite restaurant and daily food trucks, onsite car detailing, onsite dry cleaning, and ample free parking.

To view more details about what it's like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/



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