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Desktop Support Specialist

2 months ago

Orlando, Florida, United States cyberThink Full time
Job Title: Desktop Support Specialist At cyberThink, we're seeking a skilled Desktop Support Specialist to join our team. As a key member of our Service Center, you'll provide top-notch technical support to our internal customers, ensuring they have the tools and resources they need to succeed. **Responsibilities:** * Provide real-time support for technology problems and fulfill service requests for desktops, laptops, and other devices * Collaborate with our team of Desktop Support technicians to resolve technical issues and improve our service delivery * System administration of Windows 10, Windows 11, and Mac OS X desktops and laptops * Troubleshoot and resolve technical issues with desktops, laptops, monitors, and personal printers * Deploy and reclaim computer equipment, maintaining accurate asset management records * Document work in various tools, including Remedy and Clarity * Deliver exceptional customer support to our employees **Requirements:** * Bachelor's degree in technology or related field * 1-3 years of recent experience supporting technology in an enterprise-wide internal Service Center environment * Strong knowledge of PC technical support for Windows and Macintosh OS * Excellent communication skills, both written and verbal **What We Offer:** * Competitive hourly rate ($18.00 to $25.00/hr) * Opportunity to work with a dynamic team in a fast-paced environment * Professional development and growth opportunities **About cyberThink:** We're an Equal Opportunity Employer committed to diversity and inclusion. We're passionate about delivering exceptional service to our clients and employees alike.