Desktop Support Specialist

1 week ago


Orlando, Florida, United States Just Write Inc Full time
Job Title: Desktop Support Analyst

At Just Write Inc, we are seeking a highly skilled Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our computer systems and networks.

Key Responsibilities:
  • Install, configure, and maintain desktop hardware and software, ensuring compliance with company standards.
  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Collaborate with technical staff and customers to resolve complex technical issues.
  • Perform software and hardware audits to ensure compliance with licensing regulations.
  • Provide on-call support as needed, 24 hours a day, 7 days a week.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • One year of experience in computer hardware, software, or mobile device installation, programming, and troubleshooting.
  • Technical and support-level knowledge of Microsoft Productivity products.
  • Experience with data networking, both wired and wireless.
Preferred Qualifications:
  • Applicable Microsoft certifications or A+ certifications.
Work Environment:

Just Write Inc supports over 10,000 desktop workstations, with software standards including the latest Microsoft Office Suite Professional, Microsoft Exchange, Microsoft Outlook, and industry-standard business applications.

We use a variety of programming languages and tools, including SQL, MicroFocus Cobol, PHP, IBI- WebFocus, Oracle SQL, PeopleTools, Peoplecode, PeopleSoft's Query Tool, SQR, Business Objects, and Crystal Reports.

Our database management systems include Oracle and MS SQL Server, with operating systems including UNIX, LINUX, Microsoft Windows 10 or higher, and Microsoft Server 2008 or higher.

We also use a range of network protocols, including TCP/IP, RFC standards, and Cisco IOS.

Our email system is based on Microsoft Exchange, with filtering appliances and industry-standard email software.

We use a variety of hardware, including IBM P9 series servers, Cisco and Dell server platforms, EMC, Cohesity, Pure, NetApp storage, and Citrix Netscaler load balancers.

Our applications include financial, PeopleSoft HRMS, Inventory, Work Order, Wireless, Imaging, Workflow, Internet/Intranet, E-Commerce, Building Permits, Corrections, Utilities Water & Wastewater Billing, Medical/Health Services, Animal Services, Code Enforcement, GIS, and Zoning.

We also support mobile devices, including Android and Apple devices, with mobile device software (MDS).



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