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Customer Success Leader
2 months ago
NielsenIQ is seeking a seasoned professional to lead our Walmart Retailer Services Team as a Vice President, Customer Success Leader. As a key member of our Leadership team, you will partner with cross-functional leaders to define the overall vision for Customer Success and serve as the go-to expert for our clients and internal teams.
Key Responsibilities:- Provide strategic direction and guidance around measurement, retail analytics, reporting, and proprietary data research, ensuring alignment with client business objectives.
- Champion the use of advanced analytics techniques to unlock business opportunities for our clients across merchandising and customer insights.
- Partner closely with internal stakeholders across Analytics, Product, Technology, and Data teams to ensure NielsenIQ remains at the forefront of analytics for our clients.
- Establish best-in-class analytics deliverables, processes, and accountability policies, fostering a data-driven culture across the organization.
- Work closely with the client to ensure client feedback is consistently incorporated into our analytical deliverables, solidifying NielsenIQ's reputation as an industry leader in syndicated data.
- Lead, mentor, and inspire a team of highly motivated analytics professionals, fostering their growth and development.
Requirements:
- 15+ years of progressive experience in data insights industry, specifically CPG retail
- Proven ability to lead and influence in a highly matrixed organization, building buy-in for ideas and driving cross-functional execution
- Deep understanding of the CPG Omni Retail Industry and syndicated data measurements' place within
- Exceptional communication and presentation skills, with the ability to translate complex data into actionable insights for diverse audiences
